Tiledesk review
A flexible AI chat platform for teams that need self-hosting and workflow control.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Tiledesk is a live chat and conversational platform for businesses, support teams, and enterprises that need website messaging, AI chatbots, human-agent conversations, and customer-support workflows. Its feature set includes a website widget, shared team inbox, conversation history, CRM and contact management, analytics, data export, email ticketing, webhooks, REST APIs, and self-hosted or private-cloud deployment. It is particularly suited to teams that want AI automation while retaining control over deployment and customization.
The free plan includes one live chat project, a website widget, and chatbot support. The published plans show a 14-day premium trial, while the free-live-chat offering describes the project as free forever. Pro costs €124 per month when billed annually and includes three users, 20 AI Agents, 3,000 conversations per month, and advanced AI workflows. Business costs €416 per month when billed annually and adds five users, 50 AI Agents, 5,000 conversations per month, and built-in AI automation. Enterprise includes unlimited users, AI Agents, and conversations, plus enterprise support and an SLA. Teams should compare expected conversation volume and agent requirements before moving beyond the free plan.
Tiledesk covers web, iOS, Android, APIs, and self-hosted deployment, with support for WhatsApp Business, Facebook Messenger, Telegram, SMS, email ticketing, and mobile SDKs. Listed integrations include OpenAI, Make, n8n, HubSpot, Customer.io, Brevo, and Qapla'. That combination fits organizations building customized support or conversational workflows, especially those that value open-source software and private deployment. Teams seeking a broader prebuilt integration catalog or a lower paid entry price may find a narrower fit elsewhere.
Tiledesk pros and cons
- Where it wins
- Free live chat includes a website widget and chatbot support
- Combines AI agents, human chat, inbox, CRM, and analytics
- Supports self-hosted or private-cloud deployment with APIs
- Where it doesn't
- Pro starts at €124 per month when billed annually
- Only seven listed integrations cover its connected-app ecosystem
- Higher conversation and AI-agent limits require paid tiers
Tiledesk fact sheet, pricing and score →
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