Sprinklr Social Listening

Paid#2 of 85 in Social Media Listening SoftwareSocial Media MonitoringSocial MonitoringAI Social Listening Tools+3 more

Sprinklr Social Listening: Broad channel monitoring and analysis for enterprise teams with complex workflows. Ranked #2 of 85 in Social Media Listening Software by our editors (9.3/10); pricing: Pricing on request; best for enterprise teams with complex workflows.

9.3/10★★★★★Editor score

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At a glance

• Editor score
  9.3 / 10
• Pricing
  Pricing on request
• Best for
  Enterprise teams with complex workflows
• Social network coverage
  Facebook, Instagram, X (Twitter), LinkedIn, YouTube, TikTok, Pinterest, Reddit, Google Business Profile, WhatsApp, LINE, WeChat
• Founded
  2009 · New York City, New York, United States
• Facts checked
  19 Sep 2026

• Where it wins

  • Monitors conversations across 30+ social, messaging and digital channels
  • Combines Boolean queries with sentiment, emotion, urgency and intent analysis
  • Connects alerts and reporting to Slack and enterprise systems

• Where it doesn't

  • Pricing requires contacting sales
  • Configurable queries and dashboards may be more than smaller teams need
  • Enterprise integrations may not suit teams seeking a lightweight standalone tool

Our verdict on Sprinklr Social Listening

Sprinklr Social Listening monitors and analyzes conversations about brands, products, competitors and markets across social networks, websites, news sources, forums, reviews and other digital channels. It is aimed at enterprise teams that need to track activity across many sources and turn it into analysis, alerts and reporting. The product sits within Sprinklr Insights and Unified-CXM, which gives it a broader enterprise context rather than a narrowly focused listening-tool position.

Its listening workflow combines configurable topic queries using keywords and Boolean operators with real-time monitoring across 30+ social, messaging and digital channels. Analysis includes sentiment, emotion, urgency and intent, alongside trend, anomaly and crisis detection. Teams can compare competitors and share of voice, examine historical conversations, and build customizable dashboards and reports. Smart alerts cover changes in volume, engagement and sentiment; notifications can go through email, Slack, platform notifications or mobile notifications. This breadth is useful for teams that need both current signals and historical context, though it may be more capability than a small team seeking basic mention tracking needs.

The integration list includes Salesforce, Adobe Experience Platform, SAP, Microsoft Dynamics, Tableau, Slack, ServiceNow, Workday and an open API. That ecosystem fit may appeal to organizations connecting listening work with existing enterprise systems, while Slack alerts provide a direct notification route. According to the vendor's pricing information, buyers need to contact sales; there is no public price list to compare. Teams should choose Sprinklr Social Listening when broad monitoring, analysis and enterprise connections matter, and consider a more focused alternative if straightforward self-service pricing or a lightweight standalone workflow is the priority.

Your product? Our editors can test Sprinklr Social Listening in depth and publish a review, labelled as paid · from $149/mo →

Sprinklr Social Listening pricing

Sprinklr Social Listening fact sheet

Sprinklr Social Listening integrations

Sprinklr Social Listening lists 9 integrations on its own site.

• Salesforce
• Adobe Experience Platform
• SAP
• Microsoft Dynamics
• Tableau
• Slack
• ServiceNow
• Workday
• open API

Alternatives to Sprinklr Social Listening

• Meltwater Social ListeningBroad listening and analysis for teams that need more than social-network monitoring.9.4
• TalkwalkerBroad social, web and visual listening with multilingual sentiment and custom-quote pricing.9.1
• Brandwatch ListenA focused listening tool for tracking mentions, sentiment, and changes in conversation volume.9.0

See all Sprinklr Social Listening alternatives →

Sprinklr Social Listening vs the competition

• Sprinklr Social Listening vs Meltwater Social Listening
• Sprinklr Social Listening vs Talkwalker
• Sprinklr Social Listening vs Brandwatch Listen
• Sprinklr Social Listening vs Cision
• Sprinklr Social Listening vs Nexis Newsdesk
• Sprinklr Social Listening vs Pulsar

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Featured on iTechGuides

Sprinklr Social Listening is listed in our Social Media Listening Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update