SimpleHelp
SimpleHelp: Broad remote operations coverage, but session-based pricing raises the cost bar. Ranked #17 of 48 in Remote Support Software by our editors (7.6/10); pricing: 30-day trial; best for operations teams needing automation and monitoring.
At a glance
- Editor score7.6 / 10
- Pricing30-day trial
- Best forOperations teams needing automation and monitoring
- Free planNo
- Paid from$400/unit/yr
- Unattended accessYes
- Founded2007 · Edinburgh, Scotland, United Kingdom
- Facts checked22 Sep 2026
Where it wins
- Monitoring, alerts, scripting, and scheduled automation
- Unattended access for up to 1,000 or unlimited machines
- Web, desktop, mobile, API, and self-hosted deployment options
Where it doesn't
- No free plan
- Starting price is $270 per session
- Enterprise pricing is billed annually
Our verdict on SimpleHelp
SimpleHelp is remote support and remote access software for IT teams, support providers, and organizations managing distributed computers. It combines on-demand support sessions with unattended access, monitoring, alerts, file transfer, diagnostics, terminal access, scripting, automation, session recording, audit history, and browser-based technician access. Support for Windows, macOS, Linux, iOS, and Android endpoints gives it a broad operating footprint, while cloud and self-hosted deployment suit organizations with different infrastructure preferences.
Pricing is based on simultaneous sessions rather than technician accounts or devices. Standard starts at $270 per session and includes remote support, unattended access, up to 1,000 remote access machines, and five-session bundle pricing. Business starts at $360 per session and adds unlimited remote access machines, monitoring and alerts, scheduled automation, and mass deployment. Enterprise is $400 per session with annual billing and adds high-availability failover, RADIUS authentication, and a licensing server. A 30-day free trial is available, but there is no free plan.
The product’s strongest case is breadth for teams that need more than one-off remote control. Active Directory, Entra ID, OpenID Connect, LDAP, RADIUS, and a Web API support identity and operational integration, while AI-assisted fleet management through Cyana extends the platform toward ongoing fleet administration. Session recording and playback, technician audit history, reports, file mirroring, and remote scripting add operational depth. Choose SimpleHelp when monitoring, automation, unattended access, and deployment flexibility justify session-based pricing. Organizations seeking a free option or a simpler, lower-cost remote support tool should look elsewhere.
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SimpleHelp pricing
All 7 SimpleHelp plans and prices →
SimpleHelp fact sheet
| Free plan | No |
|---|---|
| Paid from | $400/unit/yr |
| Unattended access | Yes |
| Session recording | Yes |
| Multi-monitor support | Yes |
| Supported platforms | Desktop |
| Included technician seats | Not verified |
| Concurrent sessions | 1 sessions |
| Session transfer | Not verified |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Self-hosted, Desktop, Mobile |
| Platforms | Web, Windows, macOS, Linux, iOS, Android |
| Compliance & security | GDPR, 2FA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Active Directory, Entra ID, OpenID Connect, LDAP, RADIUS, SMTP |
| Pricing | 30-day trial (source) |
| Website | simple-help.com |
| Facts checked | 22 Sep 2026 |
SimpleHelp integrations
SimpleHelp lists 6 integrations on its own site.
- Active Directory
- Entra ID
- OpenID Connect
- LDAP
- RADIUS
- SMTP
Alternatives to SimpleHelp
- TeamViewer RemoteA broad remote support suite with attended and unattended access, strong operations, and flexible licensing.9.4
- Zoho AssistA flexible remote support suite with a free plan and broad platform coverage.9.2
- SplashtopA cost-conscious choice for teams needing core remote access and support features.9.1
See all SimpleHelp alternatives →
Also Ranked In
SimpleHelp is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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