ServicePilot VoIP Monitoring

Freemium#6 of 21 in VoIP Monitoring Software

ServicePilot VoIP Monitoring: Multi-vendor VoIP monitoring with MOS analysis, infrastructure correlation, and modular pricing. Ranked #6 of 21 in VoIP Monitoring Software by our editors (8.6/10); pricing: Free plan · 15-day trial; best for budget-conscious multi-vendor UC monitoring.

8.6/10Editor score

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ServicePilot VoIP Monitoring8.6 Visit ServicePilot

At a glance

Editor score
8.6 / 10
Pricing
Free plan · 15-day trial
Best for
Budget-conscious multi-vendor UC monitoring
Free plan
Yes
Paid from
$15/device/mo
MOS scoring
Yes
Facts checked
20 Sep 2026

Where it wins
- MOS, jitter, packet-loss, and SIP trunk monitoring
- Supports major UC, cloud, and infrastructure environments
- Free SaaS access plus modular monitoring prices
Where it doesn't
- Base subscription is listed at $435 per node monthly
- Advanced plans add separate host, object, or LPAR charges
- Free-plan historical retention is not specified

Our verdict on ServicePilot VoIP Monitoring

ServicePilot VoIP Monitoring monitors voice infrastructures, unified communications, and collaboration platforms through a web interface. It is aimed at enterprises, governments, managed service providers, and organizations managing complex, multi-vendor communications environments. Its feature set covers MOS-based call-quality analysis, jitter and packet-loss tracking, SIP trunk and carrier monitoring, UC resource discovery, alerts, maps, dashboards, heatmaps, PDF reporting, and correlation across infrastructure, applications, and logs.

Pricing is modular. The Free SaaS plan provides free access to real-time monitoring features without requiring credit card or bank details. A 15-day free trial is also available. The Base subscription is listed at $435 per node per month and supports a SaaS account, an on-premise instance, or an on-premise cluster; SaaS access is available without installation or maintenance. Object Monitoring costs $0.50 per object per month for cloud, network, SNMP, desktop, IoT, and selected VoIP resources. Host Infra Monitoring costs $15 per host per month and includes unlimited objects per host, server and container metrics and logs, syslogs, SNMP traps, and Windows events. Full-Stack + Security costs $30 per host per month, while NBA for zOS - Trace Edition costs $100 per LPAR per month.

The platform fits organizations that need one monitoring layer across Avaya, Cisco, Oracle SBC, Alcatel, Genesys, Microsoft Teams, Skype for Business, Mitel, AudioCodes, SNMP, Azure, AWS, and GCP. That breadth makes it relevant for mixed UC estates where voice quality needs to be viewed alongside network and application conditions. Buyers seeking focused VoIP visibility can start with MOS, jitter, packet loss, SIP trunk, dashboards, and discovery features, while broader teams can add infrastructure and full-stack monitoring. It is less suitable for teams that want a single low fixed subscription, since the Base subscription and modular charges can make budgeting more involved.

Your product? Our editors can test ServicePilot VoIP Monitoring in depth and publish a review, labelled as paid · from $149/mo →

ServicePilot VoIP Monitoring pricing

Plans Free plan · 15-day trialFreemium A usable free plan; paid tiers unlock the limits above. Prices checked 20 Sep 2026.

See plans on servicepilot.com

All 6 ServicePilot VoIP Monitoring plans and prices →

ServicePilot VoIP Monitoring fact sheet

Free plan	Yes
Paid from	$15/device/mo
MOS scoring	Yes
Jitter tracking	Yes
Packet-loss tracking	Yes
Synthetic call tests	Not verified
SIP trunk monitoring	Yes
Data retention	Not verified
Free trial	15 days · no card needed
Deployment	Cloud, Self-hosted
Platforms	Web
Support	Email, Live chat, Phone, Tickets
Built for	Mid-market, Enterprise (editorial estimate)
Integrations	13 integrations: Avaya, Cisco, Oracle SBC, Alcatel, Genesys, Microsoft Teams … See all →
Pricing	Free plan · 15-day trial (source)
Website	servicepilot.com
Facts checked	20 Sep 2026

ServicePilot VoIP Monitoring integrations

ServicePilot VoIP Monitoring lists 13 integrations on its own site.

Avaya
Cisco
Oracle SBC
Alcatel
Genesys
Microsoft Teams
Skype for Business
Mitel
AudioCodes
SNMP
Azure
AWS
GCP

See all ServicePilot VoIP Monitoring integrations →

Alternatives to ServicePilot VoIP Monitoring

See all ServicePilot VoIP Monitoring alternatives →

ServicePilot VoIP Monitoring vs the competition

Compare ServicePilot VoIP Monitoring with any tool side by side →

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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used ServicePilot VoIP Monitoring for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

ServicePilot VoIP Monitoring is listed in our VoIP Monitoring Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update