ServicePilot VoIP Monitoring vs SolarWinds VoIP & Network Quality Manager

ServicePilot VoIP Monitoring8.6Visit SVSolarWinds VoIP & Network Quality Manager8.5Visit

Higher score ServicePilot VoIP Monitoring #6 in VoIP Monitoring Software 8.6/10 Free plan · 15-day trial Free planFree trial✓ 4 of 5 features Visit ServicePilot

vs

SV SolarWinds VoIP & Network Quality Manager #7 in VoIP Monitoring Software 8.5/10 Pricing on request · 30-day trial Free trial✓ 5 of 5 features Visit SolarWinds

• ServicePilot VoIP Monitoring fits best

  Budget-conscious multi-vendor UC monitoring

• SolarWinds VoIP & Network Quality Manager fits best

  Cisco and Avaya VoIP operations teams

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Side by side

Feature	ServicePilot VoIP Monitoring 8.6/10 Visit ↗	SVSolarWinds VoIP & Network Quality Manager 8.5/10 Visit ↗
At a glance
Editor score	8.6	8.5
Ranking	#6 in VoIP Monitoring Software	#7 in VoIP Monitoring Software
Best for	Budget-conscious multi-vendor UC monitoring	Cisco and Avaya VoIP operations teams
Pricing model	Free plan + paid	Paid
Starting price	$15/device/mo	Pricing on request · 30-day trial
Free plan	✓ (best)	—
Free trial	15 days	30 days
Free trial length	15 days · no card needed	30 days
Deployment	Cloud, Self-hosted	Self-hosted
Platforms	Web	Web
Support	Email, Live chat, Phone, Tickets	Email, Phone, Tickets, Community, Docs
Integrations	13 integrations	6 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features ServicePilot VoIP Monitoring 4/5 · SolarWinds VoIP & Network Quality Manager 5/5
MOS scoring	✓	✓
Jitter tracking	✓	✓
Packet-loss tracking	✓	✓
Synthetic call tests	Not checked yet	✓ (best)
SIP trunk monitoring	✓	✓
Specs
Data retention	Not checked yet	Not checked yet
Our review
Pros	MOS, jitter, packet-loss, and SIP trunk monitoring Supports major UC, cloud, and infrastructure environments Free SaaS access plus modular monitoring prices	Tracks MOS, jitter, latency, packet loss, and round-trip time Analyzes call records and monitors Cisco SIP and CUBE trunks Combines synthetic VoIP tests with WAN and site-to-site monitoring
Cons	Base subscription is listed at $435 per node monthly Advanced plans add separate host, object, or LPAR charges Free-plan historical retention is not specified	Pricing requires contacting SolarWinds sales No free plan is listed Its strongest fit is Cisco and Avaya voice environments
Our verdict	ServicePilot VoIP Monitoring monitors voice infrastructures, unified communications, and collaboration platforms through a web interface. It is aimed at enterprises, governments, managed service providers, and organizations managing… Read the review →	SolarWinds VoIP & Network Quality Manager (VNQM) is a network monitoring product for IT and network administrators managing enterprise voice environments. It brings together VoIP call-quality monitoring, call detail record and call… Read the review →

Strengths and trade-offs

• ServicePilot VoIP Monitoring — where it wins

  • MOS, jitter, packet-loss, and SIP trunk monitoring
  • Supports major UC, cloud, and infrastructure environments
  • Free SaaS access plus modular monitoring prices

  Where it doesn't

  • Base subscription is listed at $435 per node monthly
  • Advanced plans add separate host, object, or LPAR charges
  • Free-plan historical retention is not specified

• SolarWinds VoIP & Network Quality Manager — where it wins

  • Tracks MOS, jitter, latency, packet loss, and round-trip time
  • Analyzes call records and monitors Cisco SIP and CUBE trunks
  • Combines synthetic VoIP tests with WAN and site-to-site monitoring

  Where it doesn't

  • Pricing requires contacting SolarWinds sales
  • No free plan is listed
  • Its strongest fit is Cisco and Avaya voice environments

• ServicePilot VoIP Monitoring8.6/10 · Free plan · 15-day trial

  Multi-vendor VoIP monitoring with MOS analysis, infrastructure correlation, and modular pricing.

  Visit ServicePilotFull verdict →
• SVSolarWinds VoIP & Network Quality Manager8.5/10 · Pricing on request · 30-day trial

  A focused choice for Cisco and Avaya teams that need detailed voice-quality monitoring.

  Visit SolarWindsFull verdict →