Telchemy SQmediator vs ServicePilot VoIP Monitoring

Telchemy SQmediator9.1Visit ServicePilot VoIP Monitoring8.6Visit

Higher score Telchemy SQmediator #2 in VoIP Monitoring Software 9.1/10 Pricing on request ✓ 4 of 5 features Visit Telchemy

vs

ServicePilot VoIP Monitoring #6 in VoIP Monitoring Software 8.6/10 Free plan · 15-day trial Free planFree trial✓ 4 of 5 features Visit ServicePilot

• Telchemy SQmediator fits best

  Multi-platform voice and video quality monitoring

• ServicePilot VoIP Monitoring fits best

  Budget-conscious multi-vendor UC monitoring

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Side by side

Feature	Telchemy SQmediator 9.1/10 Visit ↗	ServicePilot VoIP Monitoring 8.6/10 Visit ↗
At a glance
Editor score	9.1	8.6
Ranking	#2 in VoIP Monitoring Software	#6 in VoIP Monitoring Software
Best for	Multi-platform voice and video quality monitoring	Budget-conscious multi-vendor UC monitoring
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	$15/device/mo
Free plan	—	✓ (best)
Free trial	—	15 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web, Linux	Web
Support	Email, Phone, Tickets, Docs	Email, Live chat, Phone, Tickets
Integrations	7 integrations	13 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Telchemy SQmediator 4/5 · ServicePilot VoIP Monitoring 4/5
MOS scoring	✓	✓
Jitter tracking	✓	✓
Packet-loss tracking	✓	✓
Synthetic call tests	✓ (best)	Not checked yet
SIP trunk monitoring	Not checked yet	✓ (best)
Specs
Data retention	Not checked yet	Not checked yet
Our review
Pros	Combines passive monitoring with active synthetic test calls Adds MOS scoring, SIP analysis, and packet-level diagnostics Supports major meeting platforms, multi-tenancy, APIs, and SNMP alerts	MOS, jitter, packet-loss, and SIP trunk monitoring Supports major UC, cloud, and infrastructure environments Free SaaS access plus modular monitoring prices
Cons	Uses contact-sales pricing rather than a self-serve purchase path Does not offer a free plan Deployment is centered on Linux servers or virtual machines	Base subscription is listed at $435 per node monthly Advanced plans add separate host, object, or LPAR charges Free-plan historical retention is not specified
Our verdict	Telchemy SQmediator is a multi-user performance management system for service providers, enterprises, and government organizations. It monitors live VoIP and videoconferencing sessions while also running active synthetic tests through… Read the review →	ServicePilot VoIP Monitoring monitors voice infrastructures, unified communications, and collaboration platforms through a web interface. It is aimed at enterprises, governments, managed service providers, and organizations managing… Read the review →

Strengths and trade-offs

• Telchemy SQmediator — where it wins

  • Combines passive monitoring with active synthetic test calls
  • Adds MOS scoring, SIP analysis, and packet-level diagnostics
  • Supports major meeting platforms, multi-tenancy, APIs, and SNMP alerts

  Where it doesn't

  • Uses contact-sales pricing rather than a self-serve purchase path
  • Does not offer a free plan
  • Deployment is centered on Linux servers or virtual machines

• ServicePilot VoIP Monitoring — where it wins

  • MOS, jitter, packet-loss, and SIP trunk monitoring
  • Supports major UC, cloud, and infrastructure environments
  • Free SaaS access plus modular monitoring prices

  Where it doesn't

  • Base subscription is listed at $435 per node monthly
  • Advanced plans add separate host, object, or LPAR charges
  • Free-plan historical retention is not specified

• Telchemy SQmediator9.1/10 · Pricing on request

  A broad VoIP and video monitoring platform for teams managing complex communications environments.

  Visit TelchemyFull verdict →
• ServicePilot VoIP Monitoring8.6/10 · Free plan · 15-day trial

  Multi-vendor VoIP monitoring with MOS analysis, infrastructure correlation, and modular pricing.

  Visit ServicePilotFull verdict →