Optum Global EAP
Optum Global EAP: Defined short-term counselling with 24/7 specialist support and crisis resources. Ranked #3 of 21 in Employee Assistance Program Software by our editors (9.0/10); pricing: Pricing on request; best for employers wanting defined short-term counselling support.
At a glance
- Editor score9.0 / 10
- PricingPricing on request
- Best forEmployers wanting defined short-term counselling support
- Confidential counselingYes
- Founded2011 · Eden Prairie, Minnesota, United States
- Facts checked22 Sep 2026
Where it wins
- 24/7/365 confidential support from specialists
- Five to eight short-term counselling visits
- Emotional, financial, legal, crisis and work-life support
Where it doesn't
- Pricing requires contacting Optum
- Short-term counselling is limited to five to eight visits
- Broader workplace support may exceed a narrow counselling need
Our verdict on Optum Global EAP
Optum Global EAP is an employer-focused assistance program for organizations with distributed workforces. It supports employees and families with confidential emotional support, short-term counselling, coaching, self-care tools, financial and legal consultations, crisis response, work-life resources and referrals. Access is available by phone, online, mobile app, in-person visits and virtual visits, with manager consultations, training and critical-incident assistance included for workplace needs.
The published offering covers a broad set of employee concerns rather than focusing only on counselling. Specialists are available 24/7/365, while employees can choose in-person or virtual therapy visits. Financial and legal consultations, family and caregiver support, real-time online assessments and digital resources extend the program into practical and everyday issues. Critical incident response and crisis counselors add a defined route for urgent workplace situations. Organizations should contact Optum for pricing, as the product is positioned for employer-level discussions rather than self-serve plan selection.
A key consideration is the scope of counselling: the program describes five to eight short-term visits, which suits employers seeking structured, time-limited support. Employees who need ongoing therapy may require a separate care arrangement. Optum Global EAP is a fit for organizations that want one program spanning emotional, financial, legal, work-life and crisis support, with mobile and virtual access. Employers seeking only a simple counselling benefit, or a product with publicly displayed plan tiers, may prefer a more narrowly focused or self-serve option.
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Optum Global EAP pricing
Optum Global EAP fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Confidential counseling | Yes |
| Financial and legal help | Yes |
| Work-life support | Yes |
| Crisis support | Yes |
| Included sessions | Not verified |
| Employee access channels | phone, online, mobile app, in-person, virtual |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS |
| Support | Phone, Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request |
| Website | business.optum.com |
| Facts checked | 22 Sep 2026 |
Alternatives to Optum Global EAP
- HealthHero EAPA broad EAP with low annual per-user pricing and higher-tier whole-health services.9.3
- ComPsych GuidanceResourcesA mature EAP combining care access, navigation, coaching, and employer reporting.9.1
- TELUS Health EAPA multilingual EAP covering counselling, crisis response, legal, financial, and work-life support.8.9
See all Optum Global EAP alternatives →
Optum Global EAP vs the competition
- Optum Global EAP vs HealthHero EAP
- Optum Global EAP vs ComPsych GuidanceResources
- Optum Global EAP vs TELUS Health EAP
- Optum Global EAP vs PAM Wellbeing
- Optum Global EAP vs Acentra Health Employee Assistance Program
- Optum Global EAP vs Health Assured Wisdom Wellbeing
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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