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Head-to-head · Employee Assistance Program Software

HealthHero EAP vs Optum Global EAP

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score HealthHero EAP #1 in Employee Assistance Program Software 9.3/10 Paid ✓ 4 of 4 features Visit HealthHero
Optum Global EAP #3 in Employee Assistance Program Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit Optum

HealthHero EAP leads on 0 checks, Optum Global EAP on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHealthHero EAP · 9.3/10

HealthHero EAP scores higher on our rubric for employee assistance program software: 9.3 against 9.0 out of 10; our editors rank them #1 and #3.

HealthHero EAP is the better fit for budget-conscious employers needing broad EAP access. Optum Global EAP is the better fit for employers wanting defined short-term counselling support.

  • HealthHero EAP fits best

    Budget-conscious employers needing broad EAP access

  • Optum Global EAP fits best

    Employers wanting defined short-term counselling support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature HealthHero EAP 9.3/10 Visit ↗ Optum Global EAP 9.0/10 Visit ↗
At a glance
Editor score 9.3 9.0
Ranking #1 in Employee Assistance Program Software #3 in Employee Assistance Program Software
Best for Budget-conscious employers needing broad EAP access Employers wanting defined short-term counselling support
Pricing model Paid Paid
Starting price £0.34/user/mo Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS
Support Email, Phone · 24/7 Phone, Docs · 24/7
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features HealthHero EAP 4/4 · Optum Global EAP 4/4
Confidential counseling ✓ ✓
Financial and legal help ✓ ✓
Work-life support ✓ ✓
Crisis support ✓ ✓
Specs
Included sessions Not checked yet Not checked yet
Employee access channels phone, video, mobile app phone, online, mobile app, in-person, virtual
Our review
Pros
  • Four paid tiers from £0.34 per user per month annually
  • 24/7 counselling, trauma support, legal and financial guidance
  • Higher tiers add virtual GP, physiotherapy and dietitian services
  • 24/7/365 confidential support from specialists
  • Five to eight short-term counselling visits
  • Emotional, financial, legal, crisis and work-life support
Cons
  • No free plan; all packages are paid
  • Published rates are based on annual terms and plus VAT
  • Some counselling and clinical services depend on plan limits
  • Pricing requires contacting Optum
  • Short-term counselling is limited to five to eight visits
  • Broader workplace support may exceed a narrow counselling need
Our verdict

HealthHero EAP is an employee assistance programme for UK employers and their workforces. It combines confidential counselling, trauma support, structured therapy, legal and financial guidance, online CBT, self-help resources, manager…

Read the review →

Optum Global EAP is an employer-focused assistance program for organizations with distributed workforces. It supports employees and families with confidential emotional support, short-term counselling, coaching, self-care tools, financial…

Read the review →
  1. HealthHero EAPEmployee Assistance Program Software 9.3Paid
  2. Optum Global EAPEmployee Assistance Program Software 9.0Pricing on request

Strengths and trade-offs

  • HealthHero EAP — where it wins

    • Four paid tiers from £0.34 per user per month annually
    • 24/7 counselling, trauma support, legal and financial guidance
    • Higher tiers add virtual GP, physiotherapy and dietitian services

    Where it doesn't

    • No free plan; all packages are paid
    • Published rates are based on annual terms and plus VAT
    • Some counselling and clinical services depend on plan limits

  • Optum Global EAP — where it wins

    • 24/7/365 confidential support from specialists
    • Five to eight short-term counselling visits
    • Emotional, financial, legal, crisis and work-life support

    Where it doesn't

    • Pricing requires contacting Optum
    • Short-term counselling is limited to five to eight visits
    • Broader workplace support may exceed a narrow counselling need
  • HealthHero EAP9.3/10 · Paid

    A broad EAP with low annual per-user pricing and higher-tier whole-health services.

    Visit HealthHeroFull verdict →
  • Optum Global EAP9.0/10 · Pricing on request

    Defined short-term counselling with 24/7 specialist support and crisis resources.

    Visit OptumFull verdict →

More comparisons

All employee assistance program software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update