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Head-to-head · Employee Assistance Program Software

HealthHero EAP vs TELUS Health EAP

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score HealthHero EAP #1 in Employee Assistance Program Software 9.3/10 Paid ✓ 4 of 4 features Visit HealthHero
TELUS Health EAP #4 in Employee Assistance Program Software 8.9/10 Pricing on request ✓ 4 of 4 features Visit TELUS Health

HealthHero EAP leads on 0 checks, TELUS Health EAP on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHealthHero EAP · 9.3/10

HealthHero EAP scores higher on our rubric for employee assistance program software: 9.3 against 8.9 out of 10; our editors rank them #1 and #4.

HealthHero EAP is the better fit for budget-conscious employers needing broad EAP access. TELUS Health EAP is the better fit for multilingual employers wanting omnichannel EAP access.

  • HealthHero EAP fits best

    Budget-conscious employers needing broad EAP access

  • TELUS Health EAP fits best

    Multilingual employers wanting omnichannel EAP access

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Side by side

Feature HealthHero EAP 9.3/10 Visit ↗ TELUS Health EAP 8.9/10 Visit ↗
At a glance
Editor score 9.3 8.9
Ranking #1 in Employee Assistance Program Software #4 in Employee Assistance Program Software
Best for Budget-conscious employers needing broad EAP access Multilingual employers wanting omnichannel EAP access
Pricing model Paid Paid
Starting price £0.34/user/mo Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone · 24/7 Live chat, Phone · 24/7
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features HealthHero EAP 4/4 · TELUS Health EAP 4/4
Confidential counseling ✓ ✓
Financial and legal help ✓ ✓
Work-life support ✓ ✓
Crisis support ✓ ✓
Specs
Included sessions Not checked yet Not checked yet
Employee access channels phone, video, mobile app phone, video, chat, in-person, SMS, online portal, mobile app
Our review
Pros
  • Four paid tiers from £0.34 per user per month annually
  • 24/7 counselling, trauma support, legal and financial guidance
  • Higher tiers add virtual GP, physiotherapy and dietitian services
  • Covers counselling, crisis, legal, financial, and work-life needs
  • Supports phone, video, chat, SMS, web, mobile, and in-person access
  • Offers multilingual and localized support for employees and families
Cons
  • No free plan; all packages are paid
  • Published rates are based on annual terms and plus VAT
  • Some counselling and clinical services depend on plan limits
  • Pricing requires contacting sales
  • Service availability varies by employer configuration and region
  • Broad support scope may exceed the needs of narrowly focused programs
Our verdict

HealthHero EAP is an employee assistance programme for UK employers and their workforces. It combines confidential counselling, trauma support, structured therapy, legal and financial guidance, online CBT, self-help resources, manager…

Read the review →

TELUS Health EAP is an employee assistance and wellbeing program for organizations supporting employees and eligible family members. Its scope includes confidential mental health counselling, crisis counselling, critical-incident support,…

Read the review →
  1. HealthHero EAPEmployee Assistance Program Software 9.3Paid
  2. TELUS Health EAPEmployee Assistance Program Software 8.9Pricing on request

Strengths and trade-offs

  • HealthHero EAP — where it wins

    • Four paid tiers from £0.34 per user per month annually
    • 24/7 counselling, trauma support, legal and financial guidance
    • Higher tiers add virtual GP, physiotherapy and dietitian services

    Where it doesn't

    • No free plan; all packages are paid
    • Published rates are based on annual terms and plus VAT
    • Some counselling and clinical services depend on plan limits

  • TELUS Health EAP — where it wins

    • Covers counselling, crisis, legal, financial, and work-life needs
    • Supports phone, video, chat, SMS, web, mobile, and in-person access
    • Offers multilingual and localized support for employees and families

    Where it doesn't

    • Pricing requires contacting sales
    • Service availability varies by employer configuration and region
    • Broad support scope may exceed the needs of narrowly focused programs

More comparisons

All employee assistance program software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update