Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Employee Assistance Program Software

Optum Global EAP vs TELUS Health EAP

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Optum Global EAP #3 in Employee Assistance Program Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit Optum
TELUS Health EAP #4 in Employee Assistance Program Software 8.9/10 Pricing on request ✓ 4 of 4 features Visit TELUS Health

Optum Global EAP leads on 0 checks, TELUS Health EAP on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOptum Global EAP · 9.0/10

Optum Global EAP scores higher on our rubric for employee assistance program software: 9.0 against 8.9 out of 10; our editors rank them #3 and #4.

Optum Global EAP is the better fit for employers wanting defined short-term counselling support. TELUS Health EAP is the better fit for multilingual employers wanting omnichannel EAP access.

  • Optum Global EAP fits best

    Employers wanting defined short-term counselling support

  • TELUS Health EAP fits best

    Multilingual employers wanting omnichannel EAP access

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Optum Global EAP 9.0/10 Visit ↗ TELUS Health EAP 8.9/10 Visit ↗
At a glance
Editor score 9.0 8.9
Ranking #3 in Employee Assistance Program Software #4 in Employee Assistance Program Software
Best for Employers wanting defined short-term counselling support Multilingual employers wanting omnichannel EAP access
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS Web, iOS, Android
Support Phone, Docs · 24/7 Live chat, Phone · 24/7
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Optum Global EAP 4/4 · TELUS Health EAP 4/4
Confidential counseling ✓ ✓
Financial and legal help ✓ ✓
Work-life support ✓ ✓
Crisis support ✓ ✓
Specs
Included sessions Not checked yet Not checked yet
Employee access channels phone, online, mobile app, in-person, virtual phone, video, chat, in-person, SMS, online portal, mobile app
Our review
Pros
  • 24/7/365 confidential support from specialists
  • Five to eight short-term counselling visits
  • Emotional, financial, legal, crisis and work-life support
  • Covers counselling, crisis, legal, financial, and work-life needs
  • Supports phone, video, chat, SMS, web, mobile, and in-person access
  • Offers multilingual and localized support for employees and families
Cons
  • Pricing requires contacting Optum
  • Short-term counselling is limited to five to eight visits
  • Broader workplace support may exceed a narrow counselling need
  • Pricing requires contacting sales
  • Service availability varies by employer configuration and region
  • Broad support scope may exceed the needs of narrowly focused programs
Our verdict

Optum Global EAP is an employer-focused assistance program for organizations with distributed workforces. It supports employees and families with confidential emotional support, short-term counselling, coaching, self-care tools, financial…

Read the review →

TELUS Health EAP is an employee assistance and wellbeing program for organizations supporting employees and eligible family members. Its scope includes confidential mental health counselling, crisis counselling, critical-incident support,…

Read the review →
  1. Optum Global EAPEmployee Assistance Program Software 9.0Pricing on request
  2. TELUS Health EAPEmployee Assistance Program Software 8.9Pricing on request

Strengths and trade-offs

  • Optum Global EAP — where it wins

    • 24/7/365 confidential support from specialists
    • Five to eight short-term counselling visits
    • Emotional, financial, legal, crisis and work-life support

    Where it doesn't

    • Pricing requires contacting Optum
    • Short-term counselling is limited to five to eight visits
    • Broader workplace support may exceed a narrow counselling need

  • TELUS Health EAP — where it wins

    • Covers counselling, crisis, legal, financial, and work-life needs
    • Supports phone, video, chat, SMS, web, mobile, and in-person access
    • Offers multilingual and localized support for employees and families

    Where it doesn't

    • Pricing requires contacting sales
    • Service availability varies by employer configuration and region
    • Broad support scope may exceed the needs of narrowly focused programs
  • Optum Global EAP9.0/10 · Pricing on request

    Defined short-term counselling with 24/7 specialist support and crisis resources.

    Visit OptumFull verdict →
  • TELUS Health EAP8.9/10 · Pricing on request

    A multilingual EAP covering counselling, crisis response, legal, financial, and work-life support.

    Visit TELUS HealthFull verdict →

More comparisons

All employee assistance program software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update