Best OpenText Contact Center Analytics Alternatives in 2026
The top OpenText Contact Center Analytics alternatives are CallMiner Eureka, Five9 Interaction Analytics and Genesys Cloud Quality Management: 15 contact center analytics software our editors would look at instead of OpenText Contact Center Analytics, in our ranking order.
OpenText Contact Center Analytics: A broad contact-center analytics suite for enterprises that need private-cloud deployment. Where it falls short: pricing requires a contact-sales conversation.
Switching from OpenText Contact Center Analytics? For most contact center analytics software buyers the best OpenText Contact Center Analytics alternative is CallMiner Eureka, built for large teams needing broad interaction analytics. On a budget, Squaretalk Contact Center Analytics starts at $25/user/mo. Squaretalk Contact Center Analytics offers the most data retention (12 months).
Why People Look for an OpenText Contact Center Analytics Alternative
- Pricing requires a contact-sales conversation
- The listed platform is web-based
- Teams prioritizing integrations or real-time monitoring may need alternatives
Quick Picks by What You Need
- Best overallCallMiner Eureka9.4
Large teams needing broad interaction analytics
Visit CallMiner Eureka - Lowest priceSquaretalk Contact Center Analytics7.7
Paid plans from $25/user/mo
Visit Squaretalk Contact Center Analytics - Most data retentionSquaretalk Contact Center Analytics7.7
12 months
Visit Squaretalk Contact Center Analytics
All 15 OpenText Contact Center Analytics Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forLarge teams needing broad interaction analytics
- Better than OpenText Contact Center Analytics:
- Editor score 9.4 vs 6.6
A wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.
- Quality scorecards
- Real-time monitoring
- Speech analytics
9.4/10★★★★★Visit CallMiner -
Best forMultilingual omnichannel analytics teams
- Better than OpenText Contact Center Analytics:
- Editor score 9.3 vs 6.6
A broad analytics suite for multilingual voice, email, and chat contact centers.
- Quality scorecards
- Real-time monitoring
- Speech analytics
9.3/10★★★★★Visit Five9 -
Best forGenesys-centered contact centers
- Better than OpenText Contact Center Analytics:
- Editor score 9.1 vs 6.6
A Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
9.1/10★★★★★Visit Genesys -
Best forTeams wanting QA plus coaching workflows
- Better than OpenText Contact Center Analytics:
- Editor score 8.8 vs 6.6
A broad QA and coaching platform for omnichannel customer service teams.
8.8/10★★★★☆Visit MaestroQA -
Best forQA teams automating scoring and calibration
- Better than OpenText Contact Center Analytics:
- Editor score 8.7 vs 6.6
Automated QA, calibration and coaching for human and AI-agent interactions.
8.7/10★★★★☆Visit EvaluAgent -
Best forOrganizations evaluating every interaction
- Better than OpenText Contact Center Analytics:
- Editor score 8.6 vs 6.6
A broad contact-center QA platform for evaluating, coaching, and connecting every interaction.
8.6/10★★★★☆Visit Observe.AI -
Best forOmnichannel teams needing real-time assistance
- Better than OpenText Contact Center Analytics:
- Editor score 8.5 vs 6.6
Broad omnichannel analytics with real-time assistance, coaching, and compliance controls.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
8.5/10★★★★☆Visit Xdroid -
Best forSelf-hosted teams needing deep QA analytics
- Better than OpenText Contact Center Analytics:
- Editor score 8.4 vs 6.6
A broad analytics suite for teams that need deep QA, coaching, and interaction visibility.
- Quality scorecards
- Real-time monitoring
- Speech analytics
8.4/10★★★★☆Contact SESTEK -
Best forMature enterprises needing interaction intelligence
- Better than OpenText Contact Center Analytics:
- Editor score 8.3 vs 6.6
A mature interaction-intelligence suite for enterprises analyzing voice and digital conversations.
- Real-time monitoring
- Speech analytics
- Sentiment analysis
8.3/10★★★★☆Visit Verint -
Best forAnalytics teams needing flexible reporting
- Better than OpenText Contact Center Analytics:
- Editor score 8.2 vs 6.6
Flexible omnichannel analytics with custom reporting, AI analysis, and deployment options.
- Quality scorecards
- Real-time monitoring
- Speech analytics
8.2/10★★★★☆Visit Level AI -
Best forTeams prioritizing service-level analytics
- Better than OpenText Contact Center Analytics:
- Editor score 8.1 vs 6.6
A broad analytics platform for teams that need service-level visibility across channels.
- Service-level reporting
- Real-time monitoring
- Speech analytics
8.1/10★★★★☆Visit Joulica -
Best forNewer teams wanting broad analytics integrations
- Better than OpenText Contact Center Analytics:
- Editor score 8.0 vs 6.6
Broad contact-center analytics with AI scoring, coaching, compliance, and integrations.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
8.0/10★★★★☆Visit QEval -
Best forEnterprise quality management buyers
- Better than OpenText Contact Center Analytics:
- Editor score 7.9 vs 6.6
Enterprise-grade interaction evaluation with broad analytics, coaching, and integrations.
- Quality scorecards
- Real-time monitoring
- Speech analytics
7.9/10★★★★☆Visit NiCE -
Best forTeams wanting transcript-linked QA scoring
- Better than OpenText Contact Center Analytics:
- Editor score 7.8 vs 6.6
A strong fit for teams that want transcript-linked QA and conversation intelligence.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
7.8/10★★★★☆Visit MaxContact -
Best forSmall teams seeking low-cost contact analytics
- Better than OpenText Contact Center Analytics:
- Editor score 7.7 vs 6.6
Low-cost contact-center analytics with transcription, sentiment, summaries, and monitoring.
- Service-level reporting
- Real-time monitoring
- Speech analytics
7.7/10★★★★☆Visit Squaretalk
OpenText Contact Center Analytics Alternatives: Common Questions
What is the best alternative to OpenText Contact Center Analytics?
CallMiner Eureka: #1 in our Contact Center Analytics Software ranking, with an editor score of 9.4 out of 10. A wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.
What is the cheapest paid alternative to OpenText Contact Center Analytics?
Of the alternatives here that publish a price, Squaretalk Contact Center Analytics starts lowest, at $25/user/mo.
Why do people look for OpenText Contact Center Analytics alternatives?
Pricing requires a contact-sales conversation; The listed platform is web-based; Teams prioritizing integrations or real-time monitoring may need alternatives.
Which OpenText Contact Center Analytics alternative has the most data retention?
Squaretalk Contact Center Analytics, with 12 months.
How do I switch from OpenText Contact Center Analytics?
Export your data from OpenText Contact Center Analytics (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel OpenText Contact Center Analytics.
How to Switch from OpenText Contact Center Analytics
- Export your data from OpenText Contact Center Analytics (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel OpenText Contact Center Analytics.
OpenText Contact Center Analytics vs Each Alternative
| # | Tool | Paid from | Real-time monitoring | Speech analytics | Sentiment analysis | Quality scorecards | Score |
|---|---|---|---|---|---|---|---|
| 26 | OpenText Contact Center Analytics | Yes | Yes | 6.6 | |||
| 1 | CallMiner Eureka | Yes | Yes | Yes | Yes | 9.4 | |
| 2 | Five9 Interaction Analytics | Yes | Yes | Yes | Yes | 9.3 | |
| 3 | Genesys Cloud Quality Management | $75/user/mo | Yes | Yes | Yes | Yes | 9.1 |
| 4 | MaestroQA | 8.8 | |||||
| 5 | EvaluAgent | 8.7 | |||||
| 6 | Observe.AI Conversation Intelligence | 8.6 | |||||
| 7 | Xdroid Customer Interaction Intelligence Platform | Yes | Yes | Yes | Yes | 8.5 | |
| 8 | SESTEK Analytics | Yes | Yes | Yes | Yes | 8.4 | |
| 9 | Verint Interaction Analytics | Yes | Yes | Yes | 8.3 | ||
| 10 | Level AI Contact Center Analytics | Yes | Yes | Yes | Yes | 8.2 | |
| 11 | Joulica Contact Center Analytics | Yes | Yes | Yes | 8.1 | ||
| 12 | QEval | Yes | Yes | Yes | Yes | 8.0 | |
| 13 | NiCE Quality Management | $110/user/mo | Yes | Yes | Yes | Yes | 7.9 |
| 14 | MaxContact Conversation Analytics | Yes | Yes | Yes | Yes | 7.8 | |
| 15 | Squaretalk Contact Center Analytics | $25/user/mo | Yes | Yes | Yes | 7.7 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update