NIVA
NIVA: A flexible sales chatbot for document-grounded answers, lead capture, and booking. Ranked #7 of 32 in Sales Chatbot Software by our editors (8.6/10); pricing: Free plan; best for document-grounded sales chat with integrations.
At a glance
- Editor score8.6 / 10
- PricingFree plan
- Best forDocument-grounded sales chat with integrations
- Free planYes
- Paid from$39/mo
- Meeting bookingYes
- Facts checked20 Sep 2026
Where it wins
- Ingests PDF, DOCX, URL, text, and YouTube transcript sources
- Combines lead capture, booking, smart forms, and guided flows
- Connects with CRM, ERP, messaging, webhook, and API systems
Where it doesn't
- Free plan includes 100 messages per month
- Basic includes one smart form and two personas per bot
- Advanced routing, CRM integrations, and handoff start on Standard
Our verdict on NIVA
NIVA is an AI chatbot platform for businesses that want to answer visitor questions, qualify prospects, capture leads, book appointments, and guide conversations. It supports sales, support, booking, and internal knowledge use cases through an embeddable website widget, APIs, and messaging integrations. Industry-specific personas, multi-persona routing, cross-session visitor memory, white-label branding, and live-agent handoff extend its use beyond basic website chat. Agencies and resellers can also use its white-label deployment options.
Its pricing is organized around monthly message allowances and progressively broader controls. The Free plan includes 100 messages per month, one persona, an embeddable web widget, a knowledge base, and smart forms and workflows. Basic costs $39 per month and raises the allowance to 3,000 messages, adds two personas per bot, PDF, DOCX, URL, and text sources, lead capture, one smart form, and webhooks. Standard costs $119 per month and includes 15,000 messages, five personas plus custom personas, a visual flow builder, CRM integrations, and live-agent handoff. Enterprise includes 100,000 messages, unlimited personas, custom integrations, an on-premise deployment option, and a dedicated manager with an SLA.
NIVA’s strongest fit is for teams that need conversations grounded in business content while connecting chat activity to sales workflows. Its source ingestion, smart forms, booking workflows, lead storage and export, CRM connections, and integrations with HubSpot, Zendesk, Salesforce, SAP, Odoo, WhatsApp Cloud API, Telegram, Slack, REST API, and webhooks cover a broad operating environment. The product is less suited to very low-volume deployments that need more than 100 monthly messages on the free tier, or to teams that require CRM integrations and live handoff without moving to Standard. Choose NIVA when document-grounded sales engagement and workflow integration matter more than a minimal chat widget.
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NIVA pricing
NIVA fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $39/mo |
| Meeting booking | Yes |
| Lead qualification | Yes |
| CRM sync | Yes |
| Live handoff | Yes |
| Conversation limit | Not verified |
| Knowledge sources | Documents |
| Deployment | Cloud |
| Platforms | Web |
| Integrations | 10 integrations: HubSpot, Zendesk, Salesforce, SAP, Odoo, WhatsApp Cloud API … |
| Pricing | Free plan (source) |
| Website | getniva.ai |
| Facts checked | 20 Sep 2026 |
NIVA integrations
NIVA lists 10 integrations on its own site.
- HubSpot
- Zendesk
- Salesforce
- SAP
- Odoo
- WhatsApp Cloud API
- Telegram
- Slack
- REST API
- Webhooks
Alternatives to NIVA
- Quickchat AIAffordable sales qualification and booking with broad channel and integration coverage.9.4
- GimiqA CRM-connected sales chatbot with qualification, routing, follow-up, and voice options.9.3
- LandbotA visual sales chatbot builder with AI, handoff, analytics, and CRM integrations.9.2
NIVA vs the competition
- NIVA vs Quickchat AI
- NIVA vs Gimiq
- NIVA vs Landbot
- NIVA vs Manychat
- NIVA vs Chatbase
- NIVA vs Piper Conversations
Compare NIVA with any tool side by side →
Also Ranked In
NIVA is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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