NIVA review
A flexible sales chatbot for document-grounded answers, lead capture, and booking.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
NIVA is an AI chatbot platform for businesses that want to answer visitor questions, qualify prospects, capture leads, book appointments, and guide conversations. It supports sales, support, booking, and internal knowledge use cases through an embeddable website widget, APIs, and messaging integrations. Industry-specific personas, multi-persona routing, cross-session visitor memory, white-label branding, and live-agent handoff extend its use beyond basic website chat. Agencies and resellers can also use its white-label deployment options.
Its pricing is organized around monthly message allowances and progressively broader controls. The Free plan includes 100 messages per month, one persona, an embeddable web widget, a knowledge base, and smart forms and workflows. Basic costs $39 per month and raises the allowance to 3,000 messages, adds two personas per bot, PDF, DOCX, URL, and text sources, lead capture, one smart form, and webhooks. Standard costs $119 per month and includes 15,000 messages, five personas plus custom personas, a visual flow builder, CRM integrations, and live-agent handoff. Enterprise includes 100,000 messages, unlimited personas, custom integrations, an on-premise deployment option, and a dedicated manager with an SLA.
NIVA’s strongest fit is for teams that need conversations grounded in business content while connecting chat activity to sales workflows. Its source ingestion, smart forms, booking workflows, lead storage and export, CRM connections, and integrations with HubSpot, Zendesk, Salesforce, SAP, Odoo, WhatsApp Cloud API, Telegram, Slack, REST API, and webhooks cover a broad operating environment. The product is less suited to very low-volume deployments that need more than 100 monthly messages on the free tier, or to teams that require CRM integrations and live handoff without moving to Standard. Choose NIVA when document-grounded sales engagement and workflow integration matter more than a minimal chat widget.
NIVA pros and cons
- Where it wins
- Ingests PDF, DOCX, URL, text, and YouTube transcript sources
- Combines lead capture, booking, smart forms, and guided flows
- Connects with CRM, ERP, messaging, webhook, and API systems
- Where it doesn't
- Free plan includes 100 messages per month
- Basic includes one smart form and two personas per bot
- Advanced routing, CRM integrations, and handoff start on Standard
NIVA fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update