Newhotel CRM
Newhotel CRM: A hospitality CRM combining guest history, loyalty, campaigns, reservations and reporting. Ranked #27 of 27 in Hospitality CRM Software by our editors (6.4/10); pricing: Pricing on request; best for established hotels needing traditional CRM reporting.
At a glance
- Editor score6.4 / 10
- PricingPricing on request
- Best forEstablished hotels needing traditional CRM reporting
- Reservation syncYes
- Founded1984 · Lisbon, Portugal
- Facts checked22 Sep 2026
Where it wins
- Consolidates guest profiles, history and facility consumption data
- Supports campaigns, promotions, segmentation and loyalty programs
- Combines reservation management with sales and performance reporting
Where it doesn't
- Pricing requires a sales conversation
- The published platform is web-based only
- Its hospitality focus may not suit general-purpose CRM needs
Our verdict on Newhotel CRM
Newhotel CRM is a cloud-based customer relationship management solution for hotels, resorts, hotel groups and inns. It brings guest profiles, consumption data, reservation history, company information and sales activity into a hospitality-focused workspace. The product is aimed at established hotel operations that need traditional CRM reporting alongside guest relationship management, rather than teams seeking a general-purpose CRM for unrelated industries. Its published capabilities cover guest segmentation, loyalty programs, personalized campaigns, promotions and centralized reservation management.
The strongest functional fit is the connection between guest data and hotel activity. Newhotel CRM can consolidate hotel-facility consumption into guest profiles, giving teams a broader view of customer history. Customer, company, sales, marketing and communication views support different operational perspectives, while sales analysis can be organized by group, unit, account manager and team. Performance indicators, reports and a document manager add structure for teams that need ongoing analysis and record management. These features make the product particularly relevant where reporting and historical guest context are central to commercial decisions.
Pricing is handled through contact with Newhotel Software, and the product is presented as part of a cloud-based hospitality software suite. The web platform supports access to the CRM’s core workflows, including reservations, guest history, campaigns and reporting. The main trade-off is scope: its value is concentrated in hotel-specific relationship management and operational data, so organizations wanting a broad, general-purpose CRM may prefer a product designed around wider business processes. Hotels and hotel groups that prioritize guest history, loyalty, sales analysis and reporting should shortlist Newhotel CRM; smaller teams seeking transparent self-serve pricing may find the buying process less suitable.
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Newhotel CRM pricing
Newhotel CRM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Reservation sync | Yes |
| Guest messaging | Yes |
| Loyalty programs | Yes |
| Marketing automation | Yes |
| Guest segmentation | Yes |
| Mobile app | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Phone · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request (source) |
| Website | newhotel.com |
| Facts checked | 22 Sep 2026 |
Alternatives to Newhotel CRM
- dailypoint 360°A data-focused hospitality CRM for hotel groups managing guest relationships across systems.9.4
- GuestMakerA broad hospitality CRM for hotel groups that need connected guest data and automated campaigns.9.2
- Experience CRMA broad hotel CRM that connects guest data, messaging, loyalty and experience tools.9.1
See all Newhotel CRM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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