Mint Service Desk
Mint Service Desk: A flexible service desk for teams managing tickets, SLAs, assets, and customer support. Ranked #28 of 39 in IT Problem Management Software by our editors (6.1/10); pricing: Paid; best for teams needing cloud or on-premises service desk.
At a glance
- Editor score6.1 / 10
- PricingPaid
- Best forTeams needing cloud or on-premises service desk
- Free planNo
- Founded2011 · Rzeszów, Poland
- Facts checked20 Sep 2026
Where it wins
- Cloud and self-hosted deployment options
- Incident, problem, SLA, asset, and CMDB support
- Portals, knowledge base, workflows, and integrations
Where it doesn't
- No free plan
- Several plans list only basic support
- Problem Management is still described as developing and testing
Our verdict on Mint Service Desk
Mint Service Desk is a web-based IT service management platform for internal IT teams, service desks, and organizations supporting multiple departments. It brings ticket and queue management, incident and problem records, SLA tracking, asset management, knowledge-base access, customer portals, reporting, automation, and integrations into one system. Teams can deploy it as a cloud service or on their own infrastructure, with support for internal or external customers through email, portals, and other communication channels.
The plan structure covers both cloud and self-hosted requirements. Cloud Lite includes ticket management, email integration, internal private notes, priorities, and multi-channel communication, while Cloud Pro adds asset management and SLA capabilities. On-Premises Lite includes unlimited agents, custom fields, a customer portal, and identity-provider integration. On-Premises Pro adds automation, approvals, API access, reports, and time tracking. Enterprise includes unlimited agents, asset management, API access, reports, optional custom development, and baramundi integration. Email, Active Directory/Azure AD, baramundi, and Lansweeper support broaden its ecosystem fit.
For problem management, the published feature set includes incident and problem ticket types, response, workaround, and resolution timing within SLA tracking, configurable statuses, workflows, CMDB support, and related service-desk functions. Documentation describes Problem Management among features being developed and tested, so organizations seeking a deeply specialized root-cause and known-error practice should assess the current implementation carefully. Mint Service Desk is a strong fit for teams that want deployment choice and broad service-desk coverage; teams prioritizing a mature, narrowly focused problem-management workflow may prefer an alternative.
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Mint Service Desk pricing
All 5 Mint Service Desk plans and prices →
Mint Service Desk fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Root-cause analysis | Not verified |
| Known-error database | Not verified |
| Workaround tracking | Yes |
| Incident linking | Not verified |
| Permanent-fix tracking | Not verified |
| Deployment options | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Email, Active Directory/Azure AD, baramundi, Lansweeper |
| Pricing | Paid (source) |
| Website | mintsd.com |
| Facts checked | 20 Sep 2026 |
Mint Service Desk integrations
Mint Service Desk lists 4 integrations on its own site.
- Active Directory/Azure AD
- baramundi
- Lansweeper
Alternatives to Mint Service Desk
- Infraon ITSMA focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.9.4
- Virima ITSMA deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.9.2
- OpsYnt ITSMA broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.9.0
See all Mint Service Desk alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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