Lyssna
Lyssna: A broad web-based research toolkit with a useful free plan and limited mobile coverage. Ranked #3 of 52 in Usability Testing Software by our editors (9.1/10); pricing: Free plan; best for web-focused teams needing a broad free toolkit.
At a glance
- Editor score9.1 / 10
- PricingFree plan
- Best forWeb-focused teams needing a broad free toolkit
- Free planYes
- Paid from$165/mo
- Participant recruitmentYes
- Founded2008
- Facts checked22 Sep 2026
Where it wins
- Free plan includes unlimited quick studies and 3 seats
- Supports interviews, prototypes, websites, sorting, and tree testing
- Includes participant recruitment, recordings, transcription, and AI summaries
Where it doesn't
- Growth costs $166 USD per month with annual billing
- Mobile-app testing is not supported
- Free plan limits self-recruited responses to 15
Our verdict on Lyssna
Lyssna is a web-based user research platform for designers, marketers, product teams, and UX researchers. It brings moderated interviews, unmoderated usability studies, surveys, Figma prototype testing, live website testing, card sorting, tree testing, preference testing, and first-click testing into one product. Teams can recruit their own participants or use Lyssna’s research panel, apply demographic targeting and screeners, record sessions, and work with interview transcripts and AI summaries on eligible plans. It is best suited to teams researching websites, prototypes, and broader product experiences from a web platform.
The free plan is a substantial entry point for lightweight research. It includes unlimited quick studies, 3 seats, 15 self-recruited test and survey responses, core research methods, panel access, and user interviews. Growth costs $166 USD per month with annual billing and adds 5 in-depth studies per month, 5 seats, unlimited self-recruited responses, AI follow-up questions and summaries, conditional logic, and live website testing. Enterprise adds custom in-depth studies, unlimited seats, Closed Spaces, single sign-on, security audit assistance, and a SOC 2 report. The plan structure makes Lyssna suitable for teams that can begin with quick studies and pay for deeper research as volume grows.
Its main strength is breadth: participant recruitment, scheduling, moderated sessions, unmoderated studies, recordings, screeners, conditional logic, and exports are combined with integrations for Figma, calendars, Zoom, Google Meet, and Microsoft Teams. That range fits teams moving between discovery, usability evaluation, and information-architecture research. The trade-off is platform scope. Lyssna is web-based, and mobile-app testing is coming soon rather than available as native mobile-app support. Choose it for web-focused research and a broad free toolkit; teams prioritizing mobile-app testing should consider an alternative.
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Lyssna pricing
All 3 Lyssna plans and prices →
Lyssna fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $165/mo |
| Participant recruitment | Yes |
| Moderated sessions | Yes |
| Unmoderated sessions | Yes |
| Prototype support | Yes |
| Mobile app support | Yes |
| Participant limit | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, GDPR, SSO/SAML |
| Support | Email, Live chat, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Figma, Google Calendar, Google Meet, Microsoft Outlook, Microsoft Teams, Zoom See all → |
| Pricing | Free plan (source) |
| Website | lyssna.com |
| Facts checked | 22 Sep 2026 |
Lyssna integrations
Lyssna lists 6 integrations on its own site.
- Figma
- Google Calendar
- Google Meet
- Microsoft Outlook
- Microsoft Teams
- Zoom
Alternatives to Lyssna
- MazeA broad research toolkit with meaningful free access and an enterprise path.9.4
- UserTestingA mature research platform combining recruited participants, moderated sessions, and AI-assisted analysis.9.2
- UserZoomA broad usability research platform for moderated, unmoderated, and mixed recruitment studies.9.0
Lyssna vs the competition
- Lyssna vs Maze
- Lyssna vs UserTesting
- Lyssna vs UserZoom
- Lyssna vs Hubble
- Lyssna vs UXArmy
- Lyssna vs UXtweak
Compare Lyssna with any tool side by side →
Also Ranked In
Lyssna is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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