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Head-to-head · Usability Testing Software

Lyssna vs UserZoom

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Lyssna #3 in Usability Testing Software 9.1/10 Free plan Free plan✓ 5 of 5 features Visit Lyssna
UserZoom #4 in Usability Testing Software 9.0/10 Pricing on request ✓ 5 of 5 features Visit UserZoom

Lyssna leads on 0 checks, UserZoom on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLyssna · 9.1/10
  • Free planonly Lyssna

Lyssna scores higher on our rubric for usability testing software: 9.1 against 9.0 out of 10; our editors rank them #3 and #4.

Lyssna is the better fit for web-focused teams needing a broad free toolkit. UserZoom is the better fit for enterprise teams needing flexible recruitment options.

  • Lyssna fits best

    Web-focused teams needing a broad free toolkit

  • UserZoom fits best

    Enterprise teams needing flexible recruitment options

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Lyssna 9.1/10 Visit ↗ UserZoom 9.0/10 Visit ↗
At a glance
Editor score 9.1 9.0
Ranking #3 in Usability Testing Software #4 in Usability Testing Software
Best for Web-focused teams needing a broad free toolkit Enterprise teams needing flexible recruitment options
Pricing model Free plan + paid Paid
Starting price $165/mo Pricing on request
Free plan ✓ (best) Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile, Browser extension
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Support Email, Live chat, Docs Docs
Compliance SOC 2, GDPR, SSO/SAML SOC 2, GDPR, HIPAA
Integrations 6 integrations 7 integrations
Built for Small business, Mid-market, Enterprise Small business, Enterprise
Features Lyssna 5/5 · UserZoom 5/5
Participant recruitment ✓ ✓
Moderated sessions ✓ ✓
Unmoderated sessions ✓ ✓
Prototype support ✓ ✓
Mobile app support ✓ ✓
Specs
Participant limit Not checked yet Not checked yet
Our review
Pros
  • Free plan includes unlimited quick studies and 3 seats
  • Supports interviews, prototypes, websites, sorting, and tree testing
  • Includes participant recruitment, recordings, transcription, and AI summaries
  • Supports moderated and unmoderated studies across web, prototypes, and mobile apps
  • Combines global participant recruitment with customer-owned audience recruitment
  • Includes transcripts, playback, notes, charts, clips, and insight sharing
Cons
  • Growth costs $166 USD per month with annual billing
  • Mobile-app testing is not supported
  • Free plan limits self-recruited responses to 15
  • Pricing is handled through contact sales rather than listed plan amounts.
  • Its broad method set may exceed the needs of a simple usability test.
  • Multiple customer-recruitment routes can add planning overhead.
Our verdict

Lyssna is a web-based user research platform for designers, marketers, product teams, and UX researchers. It brings moderated interviews, unmoderated usability studies, surveys, Figma prototype testing, live website testing, card sorting,…

Read the review →

UserZoom is a web-based usability research platform for UX researchers, designers, product managers, and marketers. It supports moderated and unmoderated studies across websites, prototypes, screenshots, desktop experiences, mobile web,…

Read the review →
  1. LyssnaUsability Testing Software 9.1Free plan
  2. UserZoomUsability Testing Software 9.0Pricing on request

Strengths and trade-offs

  • Lyssna — where it wins

    • Free plan includes unlimited quick studies and 3 seats
    • Supports interviews, prototypes, websites, sorting, and tree testing
    • Includes participant recruitment, recordings, transcription, and AI summaries

    Where it doesn't

    • Growth costs $166 USD per month with annual billing
    • Mobile-app testing is not supported
    • Free plan limits self-recruited responses to 15

  • UserZoom — where it wins

    • Supports moderated and unmoderated studies across web, prototypes, and mobile apps
    • Combines global participant recruitment with customer-owned audience recruitment
    • Includes transcripts, playback, notes, charts, clips, and insight sharing

    Where it doesn't

    • Pricing is handled through contact sales rather than listed plan amounts.
    • Its broad method set may exceed the needs of a simple usability test.
    • Multiple customer-recruitment routes can add planning overhead.
  • Lyssna9.1/10 · Free plan

    A broad web-based research toolkit with a useful free plan and limited mobile coverage.

    Visit LyssnaFull verdict →
  • UserZoom9.0/10 · Pricing on request

    A broad usability research platform for moderated, unmoderated, and mixed recruitment studies.

    Visit UserZoomFull verdict →

More comparisons

All usability testing software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update