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Head-to-head · Usability Testing Software

UserTesting vs Lyssna

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score UserTesting #2 in Usability Testing Software 9.2/10 Pricing on request ✓ 5 of 5 features Visit UserTesting
Lyssna #3 in Usability Testing Software 9.1/10 Free plan Free plan✓ 5 of 5 features Visit Lyssna

UserTesting leads on 0 checks, Lyssna on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUserTesting · 9.2/10
  • Free planonly Lyssna

UserTesting scores higher on our rubric for usability testing software: 9.2 against 9.1 out of 10; our editors rank them #2 and #3.

Lyssna offers free plan; UserTesting doesn't.

UserTesting is the better fit for mature organizations running participant-based testing. Lyssna is the better fit for web-focused teams needing a broad free toolkit.

  • UserTesting fits best

    Mature organizations running participant-based testing

  • Lyssna fits best

    Web-focused teams needing a broad free toolkit

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Side by side

Feature UserTesting 9.2/10 Visit ↗ Lyssna 9.1/10 Visit ↗
At a glance
Editor score 9.2 9.1
Ranking #2 in Usability Testing Software #3 in Usability Testing Software
Best for Mature organizations running participant-based testing Web-focused teams needing a broad free toolkit
Pricing model Paid Free plan + paid
Starting price — $165/mo
Free plan — ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Community, Docs Email, Live chat, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML SOC 2, GDPR, SSO/SAML
Integrations 10 integrations 6 integrations
Built for Enterprise, Mid-market Small business, Mid-market, Enterprise
Features UserTesting 5/5 · Lyssna 5/5
Participant recruitment ✓ ✓
Moderated sessions ✓ ✓
Unmoderated sessions ✓ ✓
Prototype support ✓ ✓
Mobile app support ✓ ✓
Specs
Participant limit Not checked yet Not checked yet
Our review
Pros
  • Global participant recruitment with demographic filters and screener questions
  • Moderated, unmoderated, prototype, website, and mobile testing
  • Integrations with Slack, Teams, Jira, Figma, FigJam, and Miro
  • Free plan includes unlimited quick studies and 3 seats
  • Supports interviews, prototypes, websites, sorting, and tree testing
  • Includes participant recruitment, recordings, transcription, and AI summaries
Cons
  • Pricing is customized and requires contact with sales
  • There is no free plan for smaller or exploratory projects
  • Advanced does not include card sorting or tree testing
  • Growth costs $166 USD per month with annual billing
  • Mobile-app testing is not supported
  • Free plan limits self-recruited responses to 15
Our verdict

UserTesting is a video-first human insight and usability testing platform for product, marketing, digital, and customer-experience teams. Organizations can recruit participants through a global opt-in network or bring their own audiences,…

Read the review →

Lyssna is a web-based user research platform for designers, marketers, product teams, and UX researchers. It brings moderated interviews, unmoderated usability studies, surveys, Figma prototype testing, live website testing, card sorting,…

Read the review →
  1. UserTestingUsability Testing Software 9.2Pricing on request
  2. LyssnaUsability Testing Software 9.1Free plan

Strengths and trade-offs

  • UserTesting — where it wins

    • Global participant recruitment with demographic filters and screener questions
    • Moderated, unmoderated, prototype, website, and mobile testing
    • Integrations with Slack, Teams, Jira, Figma, FigJam, and Miro

    Where it doesn't

    • Pricing is customized and requires contact with sales
    • There is no free plan for smaller or exploratory projects
    • Advanced does not include card sorting or tree testing

  • Lyssna — where it wins

    • Free plan includes unlimited quick studies and 3 seats
    • Supports interviews, prototypes, websites, sorting, and tree testing
    • Includes participant recruitment, recordings, transcription, and AI summaries

    Where it doesn't

    • Growth costs $166 USD per month with annual billing
    • Mobile-app testing is not supported
    • Free plan limits self-recruited responses to 15
  • UserTesting9.2/10 · Pricing on request

    A mature research platform combining recruited participants, moderated sessions, and AI-assisted analysis.

    Visit UserTestingFull verdict →
  • Lyssna9.1/10 · Free plan

    A broad web-based research toolkit with a useful free plan and limited mobile coverage.

    Visit LyssnaFull verdict →

More comparisons

All usability testing software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update