Lyssna review
A broad web-based research toolkit with a useful free plan and limited mobile coverage.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Lyssna is a web-based user research platform for designers, marketers, product teams, and UX researchers. It brings moderated interviews, unmoderated usability studies, surveys, Figma prototype testing, live website testing, card sorting, tree testing, preference testing, and first-click testing into one product. Teams can recruit their own participants or use Lyssna’s research panel, apply demographic targeting and screeners, record sessions, and work with interview transcripts and AI summaries on eligible plans. It is best suited to teams researching websites, prototypes, and broader product experiences from a web platform.
The free plan is a substantial entry point for lightweight research. It includes unlimited quick studies, 3 seats, 15 self-recruited test and survey responses, core research methods, panel access, and user interviews. Growth costs $166 USD per month with annual billing and adds 5 in-depth studies per month, 5 seats, unlimited self-recruited responses, AI follow-up questions and summaries, conditional logic, and live website testing. Enterprise adds custom in-depth studies, unlimited seats, Closed Spaces, single sign-on, security audit assistance, and a SOC 2 report. The plan structure makes Lyssna suitable for teams that can begin with quick studies and pay for deeper research as volume grows.
Its main strength is breadth: participant recruitment, scheduling, moderated sessions, unmoderated studies, recordings, screeners, conditional logic, and exports are combined with integrations for Figma, calendars, Zoom, Google Meet, and Microsoft Teams. That range fits teams moving between discovery, usability evaluation, and information-architecture research. The trade-off is platform scope. Lyssna is web-based, and mobile-app testing is coming soon rather than available as native mobile-app support. Choose it for web-focused research and a broad free toolkit; teams prioritizing mobile-app testing should consider an alternative.
Lyssna pros and cons
- Where it wins
- Free plan includes unlimited quick studies and 3 seats
- Supports interviews, prototypes, websites, sorting, and tree testing
- Includes participant recruitment, recordings, transcription, and AI summaries
- Where it doesn't
- Growth costs $166 USD per month with annual billing
- Mobile-app testing is not supported
- Free plan limits self-recruited responses to 15
Lyssna fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update