Keolux One
Keolux One: A broad internal-services suite for teams prepared to pay €420 per month to start. Ranked #25 of 28 in Enterprise Service Management Software by our editors (6.6/10); pricing: Paid; best for small teams bundling workplace service features.
At a glance
- Editor score6.6 / 10
- PricingPaid
- Best forSmall teams bundling workplace service features
- Free planNo
- Paid from€420/mo
- Non-IT departmentsYes
- Facts checked23 Sep 2026
Where it wins
- Shared employee portal serves department-specific catalogs and request forms
- Combines ticketing, CMDB, SLAs, workflows, and problem/change management
- Mobile access includes push notifications
Where it doesn't
- PME Starter starts at €420 per month
- Several listed integrations focus on identity or data import
- Grandes organisations pricing is quote-based
Our verdict on Keolux One
Keolux One brings IT, HR, and other internal services into a shared service-management platform. It is aimed at organizations that want departments to publish service catalogs and workflows through one employee portal, rather than manage requests in separate channels. Ticketing includes prioritization and escalation, while knowledge articles, asset and configuration tracking, SLA monitoring, and dashboards cover the surrounding service process. Web access and a progressive web app with mobile push notifications support employees and service teams beyond desktop use.
The product's breadth is its clearest distinction: alongside incident and request handling, it includes a CMDB for assets, configuration items, and dependencies, plus problem and change management with a CAB calendar and impact analysis. Visual no-code workflows use conditions and automated actions, and departments can define their own forms and catalogs. That combination suits teams consolidating workplace services, but buyers seeking a narrowly focused ticketing tool may find the wider scope unnecessary. Integrations listed include Active Directory, Microsoft 365, Teams, and imports from GLPI, ServiceNow, and Jira.
According to the vendor's pricing page, PME Starter costs €420 per month and includes ITSM, a self-service portal, no-code workflows, France-based hosting, and French-language support. ETI costs €650 per month for 500 employees and adds ITSM, HR and projects, the Kelex AI assistant, Active Directory, Microsoft 365 and Teams integrations, and updates. Grandes organisations adds enhanced SLAs, a dedicated service delivery manager, onboarding and support, plus NIS2 and reversibility support; pricing is quote-based. Pricing is based on employee count. Small and mid-sized teams should weigh the broad departmental coverage against the substantial starting price; larger organizations may value the higher-tier service arrangements.
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Keolux One pricing
All 3 Keolux One plans and prices →
Keolux One fact sheet
| Free plan | No |
|---|---|
| Paid from | €420/mo |
| Non-IT departments | Yes |
| Service catalog | Yes |
| Workflow automation | Yes |
| Employee portal | Yes |
| Knowledge base | Yes |
| Asset management | Yes |
| Deployment | Cloud |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Active Directory, Microsoft 365, Microsoft Teams, GLPI import, ServiceNow import, Jira import |
| Pricing | Paid (source) |
| Website | klx-esm.keolux.fr |
| Facts checked | 23 Sep 2026 |
Keolux One integrations
Keolux One lists 6 integrations on its own site.
- Active Directory
- Microsoft 365
- Microsoft Teams
- GLPI import
- ServiceNow import
- Jira import
Alternatives to Keolux One
- ServiceNow Enterprise Service ManagementA cloud platform for unifying service delivery across enterprise functions.9.4
- Ivanti Neurons for Enterprise Service ManagementA broad ESM platform for enterprises managing IT and business services together.9.2
- OpenText Service ManagementA broad ITSM and ESM platform for mature enterprises with complex service operations.9.1
See all Keolux One alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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