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Kapture CRM

Paid#230 of 238 in CRM Software

Kapture CRM: An omnichannel service platform with AI workflows, ticketing and operational analytics. Ranked #230 of 238 in CRM Software by our editors (3.0/10); pricing: Pricing on request; best for teams automating omnichannel customer service.

3.0/10Editor score

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Kapture CRM3.0 Visit Kapture

At a glance

Editor score
3.0 / 10
Pricing
Pricing on request
Best for
Teams automating omnichannel customer service
Founded
2014 · Bengaluru, Karnataka, India
Facts checked
19 Sep 2026

Where it wins
- AI agents handle voice, chat, email and social workflows.
- Workflow orchestration connects multi-step processes across systems.
- Smart ticket routing, AI summaries and analytics support service operations.
Where it doesn't
- Current pricing is customized and requires contacting sales.
- The current platform is presented as Kapture CX, not a separately documented CRM.
- Its listed platforms are web and API, limiting fit for teams needing other clients.

Our verdict on Kapture CRM

Kapture CRM has evolved into Kapture CX, an AI-powered customer experience platform for enterprises. It is aimed at organizations automating customer service and other operational workflows across channels, including sectors such as BFSI, retail, travel, digital-native businesses, and energy and utilities. Its offering combines AI agents, ticketing, human review controls, analytics, a knowledge base, and integrations, making it a closer fit for service operations than for teams seeking a narrowly focused sales-pipeline CRM.

The platform’s service workflow depth is its clearest strength. AI agents can support voice, chat, email, and social workflows, while multi-step orchestration connects processes across systems. Human review, approval, and override controls give teams a way to keep people involved; interaction logging, quality assessment, and coaching support oversight. Advanced ticketing includes smart routing and AI summaries, alongside side conversations, reports, and analytics dashboards. Operational data analysis and recommended actions extend the product beyond basic case handling.

Kapture connects with Salesforce, Twilio, Exotel, Genesys, WhatsApp, Meta services and social platforms, plus e-commerce systems such as Shopify, Magento, WooCommerce, and Lazada. API documentation supports developer integrations. According to the current pricing approach, costs are customized based on products, users, interaction volumes, AI features, and add-ons, so prospective buyers need to contact sales to scope a package. Choose Kapture when omnichannel service automation and workflow orchestration are central requirements. Teams focused primarily on conventional CRM pipeline management, or needing a clearly scoped self-serve plan, should compare alternatives before proceeding.

Your product? Our editors can test Kapture CRM in depth and publish a review, labelled as paid · from $149/mo →

Kapture CRM pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 19 Sep 2026.

See plans on kapture.cx

Kapture CRM fact sheet

Free plan	Not verified
Paid from	Not verified
Free trial	Not verified
Visual sales pipeline	Not verified
Email sync	Not verified
Marketing automation	Not verified
AI features	Yes
Mobile app	Not verified
Open source	Not verified
Deployment	Cloud
Platforms	Web
Integrations	15 integrations: Salesforce, Twilio, Exotel, Genesys, WhatsApp, Meta …
Pricing	Pricing on request (source)
Website	kapture.cx
Facts checked	19 Sep 2026

Kapture CRM integrations

Kapture CRM lists 15 integrations on its own site.

Salesforce
Twilio
Exotel
Genesys
WhatsApp
Meta
Facebook
Instagram
LinkedIn
X
YouTube
Shopify
Magento
WooCommerce
Lazada

Alternatives to Kapture CRM

See all Kapture CRM alternatives →

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Featured on iTechGuides

Kapture CRM is listed in our CRM Software directory. Add the badge to your site — it links back to this page.

<a href="https://www.itechguides.com/products/kapture-crm/"><img src="https://www.itechguides.com/best/badge/kapture-crm.svg" alt="Featured on iTechGuides" width="230" height="46"></a>

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update