efficy CRM

At a glance

• Editor score
  6.0 / 10
• Pricing
  Paid
• Best for
  Organizations needing CRM and service breadth
• Founded
  2005 · Brussels, Belgium
• Facts checked
  23 Sep 2026

• Where it wins

  • Unifies sales, marketing, customer service, and reporting
  • Supports offline mobile access across iOS and Android
  • Offers AI features, an open API, and self-hosted deployment

• Where it doesn't

  • Broad coverage may require more planning than a focused CRM
  • Advanced customization is tied to the Custom & Intelligent plan
  • Multiple deployment options can increase implementation complexity

Our verdict on efficy CRM

efficy CRM brings sales, marketing, and customer service into one platform. It manages customer data, leads, opportunities, quotes, contracts, forecasts, campaigns, service tickets, SLAs, portals, satisfaction, dashboards, and KPI reporting. The plan structure covers Sales, Customer Service, All-in-one, and Custom & Intelligent needs. This makes efficy a fit for organizations that want one system across revenue and service operations rather than separate tools for each team.

Its breadth extends across web, iOS, Android, API, and self-hosted environments. Integrations include Gmail, Outlook, Office 365, ERP systems, marketing platforms, telephony, Mailchimp, and Flexmail, while the open API supports connections with business applications. Marketing automation, email synchronization, segmentation, workflow automation, and automated follow-ups give the platform coverage beyond contact and pipeline management. Organizations with established business systems should assess the required integrations and deployment model before selecting an edition.

AI capabilities include natural-language CRM queries, data enrichment, recommendations, AI agents, and automated actions. Mobile users get offline access, synchronization, voice entry, and geolocation, which broadens the product’s usefulness beyond desk-based teams. The trade-off is scope: a platform spanning sales, service, marketing, AI, analytics, and multiple deployment models may require more coordination than a narrowly focused CRM. Choose efficy when service breadth, customization, mobile access, or self-hosting matter; consider a simpler alternative when the priority is only core contact and opportunity tracking.

Your product? Our editors can test efficy CRM in depth and publish a review, labelled as paid · from $149/mo →

efficy CRM pricing

All 4 efficy CRM plans and prices →

efficy CRM fact sheet

efficy CRM integrations

efficy CRM lists 4 integrations on its own site.

• Email
• ERP systems
• Marketing platforms
• Telephony

See all efficy CRM integrations →

Alternatives to efficy CRM

• HubSpot CRMA capable free CRM with contact, deal, email, AI, mobile, and integration coverage.9.4
• Salesforce Sales CloudA broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.9.3
• Zoho CRMA broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs.9.2

See all efficy CRM alternatives →

Featured on iTechGuides

efficy CRM is listed in our CRM Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update