Chargerback
Chargerback: A full-featured cloud suite covering reports, matching, custody, shipping and inventory. Ranked #1 of 10 in Lost and Found Software by our editors (9.3/10); pricing: Free plan; best for organizations needing a full-featured lost-and-found suite.
At a glance
- Editor score9.3 / 10
- PricingFree plan
- Best forOrganizations needing a full-featured lost-and-found suite
- Free planYes
- Paid fromFree
- Public claim portalYes
- Facts checked24 Sep 2026
Where it wins
- Automated and image-assisted matching supports faster item identification
- Chain-of-custody, barcodes and QR codes document item handling
- USPS, FedEx, UPS, DHL and AirTag integrations support returns
Where it doesn't
- Access is web-based rather than through a native mobile application
- Claimants may pay shipping charges when requesting item returns
- Support is provided through email and documentation channels
Our verdict on Chargerback
Chargerback is a cloud-based lost-and-found system for hotels, airlines, transit networks, entertainment venues and other organizations. Customers submit online reports, while staff record found property with descriptions, dates and storage locations. The service then suggests matches using multiple attributes, automatically matches tags and applies image recognition across multiple uploaded images. Staff can notify customers by email when a match is made, making the platform suitable for organizations managing substantial item volumes and formal return workflows.
Its commercial model is straightforward: partner businesses can use the software at no charge, while Chargerback says revenue comes from shipped items. Customers requesting a return may pay shipping charges, which is separate from the partner software fee. The workflow extends beyond matching into shipping-label creation, shipment tracking notifications and barcode or QR-code inventory controls. Customizable, mobile-optimized reporting forms let organizations adapt intake to their process without changing the core system.
For operational governance, chain-of-custody tracking and reporting provide a record of item handling, while compliance features include GDPR, PCI DSS, SSO/SAML and two-factor authentication. Integrations with USPS, FedEx, UPS, DHL and Apple AirTag/Find My connect the return process with major carriers and location tools. Chargerback is available through the web and supports cloud deployment, with email and documentation support plus 24/7 support availability. Organizations wanting an integrated suite for public claims, matching, custody and shipping should consider it; teams seeking a native mobile app, a narrowly focused intake tool or a conventional tiered plan structure may prefer another approach.
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Chargerback pricing
Chargerback fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Free |
| Public claim portal | Yes |
| Item matching | Automated |
| Included locations | Not verified |
| Owner notifications | |
| Custody tracking | Yes |
| Interface languages | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, PCI DSS, SSO/SAML, 2FA |
| Support | Email, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: USPS, FedEx, UPS, DHL, Apple AirTag / Find My |
| Pricing | Free plan |
| Website | chargerback.com |
| Facts checked | 24 Sep 2026 |
Chargerback integrations
Chargerback lists 5 integrations on its own site.
- USPS
- FedEx
- UPS
- DHL
- Apple AirTag / Find My
Alternatives to Chargerback
- Nova FindAutomated, compliance-focused lost-and-found workflows for multi-office operations.9.1
- 24/7 Software Lost & FoundA cloud lost-and-found system for teams coordinating claims and custody across locations.8.9
- CELLYPSO Lost and FoundA cloud lost-and-found module with automated matching, retention controls, and return tracking.8.7
See all Chargerback alternatives →
Chargerback vs the competition
- Chargerback vs Nova Find
- Chargerback vs 24/7 Software Lost & Found
- Chargerback vs CELLYPSO Lost and Found
- Chargerback vs MissingX
- Chargerback vs CrowdEyes
- Chargerback vs HMobile Lost & Found
Compare Chargerback with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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