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Head-to-head · Lost and Found Software

Chargerback vs Nova Find

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Chargerback #1 in Lost and Found Software 9.3/10 Free plan Free plan✓ 2 of 2 features Visit Chargerback
Nova Find #2 in Lost and Found Software 9.1/10 30-day trial Free trial✓ 1 of 2 features Visit Nova Find

Chargerback leads on 1 check, Nova Find on 0, and 2 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreChargerback · 9.3/10
  • Free planonly Chargerback
  • Free trialonly Nova Find
  • Most featuresChargerback · 2 of 2

Chargerback scores higher on our rubric for lost and found software: 9.3 against 9.1 out of 10; our editors rank them #1 and #2.

Chargerback offers free plan; Nova Find doesn't.

Chargerback is the better fit for organizations needing a full-featured lost-and-found suite. Nova Find is the better fit for multi-office operations needing automated workflows.

  • Chargerback fits best

    Organizations needing a full-featured lost-and-found suite

  • Nova Find fits best

    Multi-office operations needing automated workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Chargerback 9.3/10 Visit ↗ Nova Find 9.1/10 Visit ↗
At a glance
Editor score 9.3 9.1
Ranking #1 in Lost and Found Software #2 in Lost and Found Software
Best for Organizations needing a full-featured lost-and-found suite Multi-office operations needing automated workflows
Pricing model Free Paid
Starting price Free plan 30-day trial
Free plan ✓ (best) —
Free trial — 30 days
Deployment Cloud Cloud, Mobile
Platforms Web Web
Support Email, Docs · 24/7 Email
Compliance GDPR, PCI DSS, SSO/SAML, 2FA GDPR, ISO 27001
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Chargerback 2/2 · Nova Find 1/2
Public claim portal ✓ ✓
Custody tracking ✓ (best) Not checked yet
Specs
Item matching Automated Automated
Included locations Not checked yet Not checked yet
Owner notifications Email Email
Interface languages Not checked yet 4
Our review
Pros
  • Automated and image-assisted matching supports faster item identification
  • Chain-of-custody, barcodes and QR codes document item handling
  • USPS, FedEx, UPS, DHL and AirTag integrations support returns
  • Automatic matching links loss reports with found items across offices
  • Cross-region search plus storage, barcode and retention controls
  • GDPR and ISO 27001 compliance with mobile field reporting
Cons
  • Access is web-based rather than through a native mobile application
  • Claimants may pay shipping charges when requesting item returns
  • Support is provided through email and documentation channels
  • Pricing varies by customer type and region
  • No free plan; trial access lasts 30 days
  • Support is provided through email
Our verdict

Chargerback is a cloud-based lost-and-found system for hotels, airlines, transit networks, entertainment venues and other organizations. Customers submit online reports, while staff record found property with descriptions, dates and…

Read the review →

Nova Find is a web-based SaaS platform for municipalities, transport operators, event organizers and other lost-property services. It supports digital reporting of lost and found items, public loss-reporting portals, item management and…

Read the review →
  1. ChargerbackLost and Found Software 9.3Free plan
  2. Nova FindLost and Found Software 9.130-day trial

Strengths and trade-offs

  • Chargerback — where it wins

    • Automated and image-assisted matching supports faster item identification
    • Chain-of-custody, barcodes and QR codes document item handling
    • USPS, FedEx, UPS, DHL and AirTag integrations support returns

    Where it doesn't

    • Access is web-based rather than through a native mobile application
    • Claimants may pay shipping charges when requesting item returns
    • Support is provided through email and documentation channels

  • Nova Find — where it wins

    • Automatic matching links loss reports with found items across offices
    • Cross-region search plus storage, barcode and retention controls
    • GDPR and ISO 27001 compliance with mobile field reporting

    Where it doesn't

    • Pricing varies by customer type and region
    • No free plan; trial access lasts 30 days
    • Support is provided through email

More comparisons

All lost and found software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update