BOSSDesk
BOSSDesk: BOSSDesk combines ticketing, service workflows, and asset tracking with cloud or on-premise deployment. Ranked #25 of 49 in IT Help Desk Software by our editors (6.7/10); pricing: 14-day trial; best for teams needing ticketing and asset management.
At a glance
- Editor score6.7 / 10
- Pricing14-day trial
- Best forTeams needing ticketing and asset management
- Free planNo
- Paid from$29/user/mo
- SLA managementYes
- Facts checked25 Sep 2026
Where it wins
- Cloud or on-premise deployment, with iOS and Android mobile apps
- Ticketing, SLAs, approvals, service catalogs, and workflow management
- Tracks hardware, software, licensing, and other assets
Where it doesn't
- No free plan; paid plans are billed annually
- Problem and change management start with the Professional plan
- Enterprise is required for SAML SSO and API access
Our verdict on BOSSDesk
BOSSDesk is an IT help desk and service management platform for organizations handling service requests, incidents, assets, and workflows. It combines ticketing with a self-service portal, knowledge base, service catalog, approvals, SLA management, and reporting. Cloud and on-premise deployment options, plus mobile apps for iOS and Android, make it relevant to teams with different hosting and technician-access needs. Its broad scope suits small, mid-market, and enterprise organizations that want help desk and asset management capabilities together.
According to the vendor's pricing page, plans are priced per paid user per month and billed annually. Essentials costs $29 and includes Active Directory integration, dashboards and reports, software inventory, remote tools, and the mobile application. Professional costs $49 and adds incident management, the self-service portal, knowledge-base management, workflow management, SLA management, and approvals. Enterprise costs $69 and adds problem and change management, an unlimited service catalog, SAML single sign-on, API access, a chat module, and contract, facilities, vendor, and purchase management. The homepage advertises a 14-day free trial with no credit card required.
The breadth is useful if one system needs to cover both IT and non-IT assets alongside service workflows. Integrations include Slack, Microsoft Teams, Power BI, Zapier, Dell, Lenovo, and TeamViewer; the knowledge base also includes ChatGPT integration. Buyers should note that several core ITSM functions, including problem and change management, are reserved for Enterprise, while Essentials is narrower. Choose BOSSDesk if deployment choice and combined ticketing and asset tracking matter; teams needing those higher-tier functions at a lower plan level may prefer a more narrowly scoped help desk product.
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BOSSDesk pricing
All 3 BOSSDesk plans and prices →
BOSSDesk fact sheet
| Free plan | No |
|---|---|
| Paid from | $29/user/mo |
| SLA management | Yes |
| Knowledge base | Yes |
| Employee portal | Yes |
| Asset management | Yes |
| Single sign-on | Yes |
| Approval workflows | Yes |
| Mobile apps | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Self-hosted, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SSO/SAML |
| Support | Email, Phone, Docs, Community |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: Active Directory, Slack, Microsoft Teams, Power BI, Zapier, Dell … |
| Pricing | 14-day trial (source) |
| Website | boss-solutions.com |
| Facts checked | 25 Sep 2026 |
BOSSDesk integrations
BOSSDesk lists 8 integrations on its own site.
- Active Directory
- Slack
- Microsoft Teams
- Power BI
- Zapier
- Dell
- Lenovo
- TeamViewer
Alternatives to BOSSDesk
- ManageEngine ServiceDesk PlusA broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.9.3
- FreshserviceDeep ITSM, asset management, automation and AI for growing service teams.9.2
- SolarWinds Service DeskA mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.9.1
See all BOSSDesk alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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