Virima ITSM vs InvGate Service Desk

Virima ITSM9.2Visit InvGate Service Desk8.3Visit

Higher score Virima ITSM #2 in IT Problem Management Software 9.2/10 Paid ✓ 5 of 5 features Visit Virima

vs

InvGate Service Desk #10 in IT Problem Management Software 8.3/10 30-day trial Free trial✓ 5 of 5 features Visit InvGate

• Virima ITSM fits best

  Enterprise teams needing deep problem analysis

• InvGate Service Desk fits best

  Teams wanting AI-assisted recurring-problem detection

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Side by side

Feature	Virima ITSM 9.2/10 Visit ↗	InvGate Service Desk 8.3/10 Visit ↗
At a glance
Editor score	9.2	8.3
Ranking	#2 in IT Problem Management Software	#10 in IT Problem Management Software
Best for	Enterprise teams needing deep problem analysis	Teams wanting AI-assisted recurring-problem detection
Pricing model	Paid	Paid
Starting price	$4,740/yr	$500/user/yr
Free plan	—	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web, Windows, macOS, Linux	Web
Support	Email, Phone, Docs · 24/7	Email, Live chat, Phone, Tickets · 24/7
Compliance	SOC 2, ISO 27001, SSO/SAML	ISO 27001, SOC 2, GDPR, SSO/SAML
Integrations	15 integrations	19 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Virima ITSM 5/5 · InvGate Service Desk 5/5
Root-cause analysis	✓	✓
Known-error database	✓	✓
Workaround tracking	✓	✓
Incident linking	✓	✓
Permanent-fix tracking	✓	✓
Specs
Deployment options	Cloud	Not checked yet
Our review
Pros	Recurring-incident analysis and root-cause investigation Known errors, workarounds, test plans and resolution tracking Discovery, CMDB, service mapping and broad ITSM integrations	Links incidents to problem records and tracks corrective resolutions Documents root causes, workarounds, known errors, and knowledge Connects with Microsoft, Slack, Jira, Salesforce, SAP, and Zapier
Cons	Business Pro starts at $4,740 a year, billed annually No free plan is included Unlimited discovery installations and private hosting require Enterprise	No free plan is available Starter is limited to 5 agents Pro pricing scales at $500 per agent per year
Our verdict	Virima ITSM is an ITIL-compliant service management platform for enterprise IT teams managing incidents, problems, changes, configurations, knowledge and requests. Its problem-management tools connect recurring-incident analysis with… Read the review →	InvGate Service Desk is an IT service management and enterprise service management platform for mid-market and enterprise organizations. It combines ticket management, a self-service portal, knowledge management, workflow automation,… Read the review →

Strengths and trade-offs

• Virima ITSM — where it wins

  • Recurring-incident analysis and root-cause investigation
  • Known errors, workarounds, test plans and resolution tracking
  • Discovery, CMDB, service mapping and broad ITSM integrations

  Where it doesn't

  • Business Pro starts at $4,740 a year, billed annually
  • No free plan is included
  • Unlimited discovery installations and private hosting require Enterprise

• InvGate Service Desk — where it wins

  • Links incidents to problem records and tracks corrective resolutions
  • Documents root causes, workarounds, known errors, and knowledge
  • Connects with Microsoft, Slack, Jira, Salesforce, SAP, and Zapier

  Where it doesn't

  • No free plan is available
  • Starter is limited to 5 agents
  • Pro pricing scales at $500 per agent per year

• Virima ITSM9.2/10 · Paid

  A deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.

  Visit VirimaFull verdict →
• InvGate Service Desk8.3/10 · 30-day trial

  A capable problem-management platform with strong integrations and a high entry price.

  Visit InvGateFull verdict →