UserVoice vs Maze

UserVoice8.8Visit Maze8.7Visit

Higher score UserVoice #4 in User Experience Software 8.8/10 30-day trial Free trial✓ 0 of 4 features Visit UserVoice

vs

Maze #5 in User Experience Software 8.7/10 Free plan · 30-day trial Free planFree trial✓ 1 of 4 features Visit Maze

• UserVoice fits best

  Product teams managing customer feedback

• Maze fits best

  Teams wanting accessible mixed-method research

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Side by side

Feature	UserVoice 8.8/10 Visit ↗	Maze 8.7/10 Visit ↗
At a glance
Editor score	8.8	8.7
Ranking	#4 in User Experience Software	#5 in User Experience Software
Best for	Product teams managing customer feedback	Teams wanting accessible mixed-method research
Pricing model	Paid	Free plan + paid
Starting price	$12,000/yr	Free plan · 30-day trial
Free plan	—	✓ (best)
Free trial	30 days	30 days
Free trial length	30 days	30 days · no card needed
Deployment	Cloud, Browser extension	Cloud, Mobile
Platforms	Web, Chrome extension	Web, iOS, Android
Support	Email, Docs	Email, Tickets, Docs
Compliance	SOC 2, GDPR, PCI DSS	SOC 2, GDPR, SSO/SAML
Integrations	10 integrations	12 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features UserVoice 0/4 · Maze 1/4
Usability testing	Not checked yet	Not checked yet
Session recording	Not checked yet	Not checked yet
Journey mapping	Not checked yet	Not checked yet
Participant recruitment	Not checked yet	✓ (best)
Specs
Research methods	Not checked yet	Not checked yet
Supported platforms	Not checked yet	Not checked yet
Our review
Pros	Centralizes feedback from support, surveys, reviews, sales, and in-app sources Combines portals, voting, NPS, roadmaps, widgets, and idea management Adds sentiment analysis and revenue-weighted prioritization	Supports moderated interviews and unmoderated usability studies Tests Figma prototypes, live websites, and mobile apps Combines participant recruitment with AI-assisted analysis
Cons	Paid plans start at $12,000 a year, billed yearly, and scale with admin seats, instances and add-ons No free plan is offered Broad functionality may exceed the needs of teams seeking a narrow feedback tool	Research features span several methods, which may be more than a narrow study needs AI-assisted moderation and reporting may not suit teams seeking entirely manual analysis Research depends on participant recruitment or bringing participants
Our verdict	UserVoice is a customer intelligence platform for product, customer success, support, and revenue teams. It brings feedback from support tickets, NPS surveys, sales calls, reviews, customer portals, and in-app widgets into a centralized… Read the review →	Maze brings moderated interviews, unmoderated usability studies, prototype tests, surveys, card sorting, and tree testing into one research platform. Product teams, designers, researchers, and marketers can recruit participants through its… Read the review →

Strengths and trade-offs

• UserVoice — where it wins

  • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
  • Combines portals, voting, NPS, roadmaps, widgets, and idea management
  • Adds sentiment analysis and revenue-weighted prioritization

  Where it doesn't

  • Paid plans start at $12,000 a year, billed yearly, and scale with admin seats, instances and add-ons
  • No free plan is offered
  • Broad functionality may exceed the needs of teams seeking a narrow feedback tool

• Maze — where it wins

  • Supports moderated interviews and unmoderated usability studies
  • Tests Figma prototypes, live websites, and mobile apps
  • Combines participant recruitment with AI-assisted analysis

  Where it doesn't

  • Research features span several methods, which may be more than a narrow study needs
  • AI-assisted moderation and reporting may not suit teams seeking entirely manual analysis
  • Research depends on participant recruitment or bringing participants

• UserVoice8.8/10 · 30-day trial

  A broad feedback-to-roadmap system for teams that prioritize customer input.

  Visit UserVoiceFull verdict →
• Maze8.7/10 · Free plan · 30-day trial

  Mixed-method research combines live interviews, usability studies, recruitment, and analysis.

  Visit MazeFull verdict →