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Head-to-head · User Experience Software

UserTesting vs UserVoice

  • Updated Nov 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score UserTesting #1 in User Experience Software 9.4/10 Pricing on request ✓ 1 of 4 features Visit UserTesting
UserVoice #4 in User Experience Software 8.8/10 30-day trial Free trial✓ 0 of 4 features Visit UserVoice

UserTesting leads on 0 checks, UserVoice on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUserTesting · 9.4/10
  • Free trialonly UserVoice
  • Most featuresUserTesting · 1 of 4

UserTesting scores higher on our rubric for user experience software: 9.4 against 8.8 out of 10; our editors rank them #1 and #4.

UserTesting is the better fit for enterprise end-to-end UX research. UserVoice is the better fit for product teams managing customer feedback.

  • UserTesting fits best

    Enterprise end-to-end UX research

  • UserVoice fits best

    Product teams managing customer feedback

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Side by side

Feature UserTesting 9.4/10 Visit ↗ UserVoice 8.8/10 Visit ↗
At a glance
Editor score 9.4 8.8
Ranking #1 in User Experience Software #4 in User Experience Software
Best for Enterprise end-to-end UX research Product teams managing customer feedback
Pricing model Paid Paid
Starting price — $12,000/yr
Free plan — —
Free trial — 30 days
Deployment Cloud, Mobile Cloud, Browser extension
Platforms Web, iOS, Android Web, Chrome extension
Support Email, Community, Docs Email, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML SOC 2, GDPR, PCI DSS
Integrations 10 integrations 10 integrations
Built for Enterprise, Mid-market Small business, Mid-market, Enterprise
Features UserTesting 1/4 · UserVoice 0/4
Usability testing Not checked yet Not checked yet
Session recording Not checked yet Not checked yet
Journey mapping Not checked yet Not checked yet
Participant recruitment ✓ (best) Not checked yet
Specs
Research methods Not checked yet Not checked yet
Supported platforms Not checked yet Not checked yet
Our review
Pros
  • Recruit participants globally or bring your own audience for studies.
  • Supports moderated and unmoderated research across prototypes, web, and mobile.
  • Integrates with Figma, Jira, Slack, Teams, and analytics tools.
  • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
  • Combines portals, voting, NPS, roadmaps, widgets, and idea management
  • Adds sentiment analysis and revenue-weighted prioritization
Cons
  • Pricing is quote-based and varies by users, test types, and features.
  • There is no free plan for trying the platform.
  • Some capabilities, including card sorting and tree testing, require Ultimate or above.
  • Paid plans start at $12,000 a year, billed yearly, and scale with admin seats, instances and add-ons
  • No free plan is offered
  • Broad functionality may exceed the needs of teams seeking a narrow feedback tool
Our verdict

UserTesting brings participant recruitment, moderated and unmoderated studies, and analysis into a cloud-based research platform for product, UX, marketing, and customer-experience teams. Researchers can draw from a global opt-in network…

Read the review →

UserVoice is a customer intelligence platform for product, customer success, support, and revenue teams. It brings feedback from support tickets, NPS surveys, sales calls, reviews, customer portals, and in-app widgets into a centralized…

Read the review →
  1. UserTestingUser Experience Software 9.4Pricing on request
  2. UserVoiceUser Experience Software 8.830-day trial

Strengths and trade-offs

  • UserTesting — where it wins

    • Recruit participants globally or bring your own audience for studies.
    • Supports moderated and unmoderated research across prototypes, web, and mobile.
    • Integrates with Figma, Jira, Slack, Teams, and analytics tools.

    Where it doesn't

    • Pricing is quote-based and varies by users, test types, and features.
    • There is no free plan for trying the platform.
    • Some capabilities, including card sorting and tree testing, require Ultimate or above.

  • UserVoice — where it wins

    • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
    • Combines portals, voting, NPS, roadmaps, widgets, and idea management
    • Adds sentiment analysis and revenue-weighted prioritization

    Where it doesn't

    • Paid plans start at $12,000 a year, billed yearly, and scale with admin seats, instances and add-ons
    • No free plan is offered
    • Broad functionality may exceed the needs of teams seeking a narrow feedback tool

More comparisons

All user experience software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update