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Head-to-head · User Experience Software

UserZoom vs UserVoice

  • Updated Nov 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score UserZoom #2 in User Experience Software 9.2/10 Pricing on request ✓ 1 of 4 features Visit UserZoom
UserVoice #4 in User Experience Software 8.8/10 30-day trial Free trial✓ 0 of 4 features Visit UserVoice

UserZoom leads on 0 checks, UserVoice on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUserZoom · 9.2/10
  • Free trialonly UserVoice
  • Most featuresUserZoom · 1 of 4

UserZoom scores higher on our rubric for user experience software: 9.2 against 8.8 out of 10; our editors rank them #2 and #4.

UserZoom is the better fit for usability teams needing deep task testing. UserVoice is the better fit for product teams managing customer feedback.

  • UserZoom fits best

    Usability teams needing deep task testing

  • UserVoice fits best

    Product teams managing customer feedback

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Side by side

Feature UserZoom 9.2/10 Visit ↗ UserVoice 8.8/10 Visit ↗
At a glance
Editor score 9.2 8.8
Ranking #2 in User Experience Software #4 in User Experience Software
Best for Usability teams needing deep task testing Product teams managing customer feedback
Pricing model Paid Paid
Starting price Pricing on request $12,000/yr
Free plan Not checked yet —
Free trial — 30 days
Deployment Cloud, Mobile, Browser extension Cloud, Browser extension
Platforms Web, iOS, Android, Chrome extension Web, Chrome extension
Support Docs Email, Docs
Compliance SOC 2, GDPR, HIPAA SOC 2, GDPR, PCI DSS
Integrations 7 integrations 10 integrations
Built for Small business, Enterprise Small business, Mid-market, Enterprise
Features UserZoom 1/4 · UserVoice 0/4
Usability testing Not checked yet Not checked yet
Session recording Not checked yet Not checked yet
Journey mapping Not checked yet Not checked yet
Participant recruitment ✓ (best) Not checked yet
Specs
Research methods Not checked yet Not checked yet
Supported platforms Not checked yet Not checked yet
Our review
Pros
  • Supports moderated and unmoderated studies, surveys, and prototype testing
  • Offers 200+ demographic filters plus custom screener questions
  • Combines playback, transcripts, notes, charts, and visualizations
  • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
  • Combines portals, voting, NPS, roadmaps, widgets, and idea management
  • Adds sentiment analysis and revenue-weighted prioritization
Cons
  • Pricing is customized and requires contacting sales
  • Mobile-app testing requires codeless testing or SDK integration
  • Public website has migrated to UserTesting after the companies merged
  • Paid plans start at $12,000 a year, billed yearly, and scale with admin seats, instances and add-ons
  • No free plan is offered
  • Broad functionality may exceed the needs of teams seeking a narrow feedback tool
Our verdict

UserZoom is a UX research platform for researchers, designers, product managers, and marketers evaluating digital experiences. It covers usability studies for websites, prototypes, mock-ups, and mobile apps, alongside surveys and…

Read the review →

UserVoice is a customer intelligence platform for product, customer success, support, and revenue teams. It brings feedback from support tickets, NPS surveys, sales calls, reviews, customer portals, and in-app widgets into a centralized…

Read the review →
  1. UserZoomUser Experience Software 9.2Pricing on request
  2. UserVoiceUser Experience Software 8.830-day trial

Strengths and trade-offs

  • UserZoom — where it wins

    • Supports moderated and unmoderated studies, surveys, and prototype testing
    • Offers 200+ demographic filters plus custom screener questions
    • Combines playback, transcripts, notes, charts, and visualizations

    Where it doesn't

    • Pricing is customized and requires contacting sales
    • Mobile-app testing requires codeless testing or SDK integration
    • Public website has migrated to UserTesting after the companies merged

  • UserVoice — where it wins

    • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
    • Combines portals, voting, NPS, roadmaps, widgets, and idea management
    • Adds sentiment analysis and revenue-weighted prioritization

    Where it doesn't

    • Paid plans start at $12,000 a year, billed yearly, and scale with admin seats, instances and add-ons
    • No free plan is offered
    • Broad functionality may exceed the needs of teams seeking a narrow feedback tool

More comparisons

All user experience software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update