UserVoice vs Lyssna

UserVoice8.8Visit Lyssna8.5Visit

Higher score UserVoice #4 in User Experience Software 8.8/10 30-day trial Free trial✓ 0 of 4 features Visit UserVoice

vs

Lyssna #7 in User Experience Software 8.5/10 Free plan Free plan✓ 1 of 4 features Visit Lyssna

• UserVoice fits best

  Product teams managing customer feedback

• Lyssna fits best

  Budget-conscious teams needing broad UX studies

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Side by side

Feature	UserVoice 8.8/10 Visit ↗	Lyssna 8.5/10 Visit ↗
At a glance
Editor score	8.8	8.5
Ranking	#4 in User Experience Software	#7 in User Experience Software
Best for	Product teams managing customer feedback	Budget-conscious teams needing broad UX studies
Pricing model	Paid	Free plan + paid
Starting price	$12,000/yr	$165/mo
Free plan	—	✓ (best)
Free trial	30 days	—
Deployment	Cloud, Browser extension	Cloud, Mobile
Platforms	Web, Chrome extension	Web, iOS, Android
Support	Email, Docs	Email, Live chat, Docs
Compliance	SOC 2, GDPR, PCI DSS	SOC 2, GDPR, SSO/SAML
Integrations	10 integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features UserVoice 0/4 · Lyssna 1/4
Usability testing	Not checked yet	Not checked yet
Session recording	Not checked yet	Not checked yet
Journey mapping	Not checked yet	Not checked yet
Participant recruitment	Not checked yet	✓ (best)
Specs
Research methods	Not checked yet	Not checked yet
Supported platforms	Not checked yet	Not checked yet
Our review
Pros	Centralizes feedback from support, surveys, reviews, sales, and in-app sources Combines portals, voting, NPS, roadmaps, widgets, and idea management Adds sentiment analysis and revenue-weighted prioritization	Combines moderated interviews, unmoderated tests, surveys and prototype research. Recruit from your own audience or Lyssna’s panel with demographic targeting. Figma, calendar and video-conferencing integrations support research workflows.
Cons	Paid plans start at $12,000 a year, billed yearly, and scale with admin seats, instances and add-ons No free plan is offered Broad functionality may exceed the needs of teams seeking a narrow feedback tool	Free plan limits self-recruited responses to 15 and includes 3 seats. Growth includes 5 in-depth studies per month, even with unlimited quick studies. Panel responses are charged separately.
Our verdict	UserVoice is a customer intelligence platform for product, customer success, support, and revenue teams. It brings feedback from support tickets, NPS surveys, sales calls, reviews, customer portals, and in-app widgets into a centralized… Read the review →	Lyssna is a remote user research platform for marketers, designers, product teams and UX researchers. It brings together unmoderated usability tests, moderated interviews, surveys, card sorting, tree testing, first-click tests, prototype… Read the review →

Strengths and trade-offs

• UserVoice — where it wins

  • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
  • Combines portals, voting, NPS, roadmaps, widgets, and idea management
  • Adds sentiment analysis and revenue-weighted prioritization

  Where it doesn't

  • Paid plans start at $12,000 a year, billed yearly, and scale with admin seats, instances and add-ons
  • No free plan is offered
  • Broad functionality may exceed the needs of teams seeking a narrow feedback tool

• Lyssna — where it wins

  • Combines moderated interviews, unmoderated tests, surveys and prototype research.
  • Recruit from your own audience or Lyssna’s panel with demographic targeting.
  • Figma, calendar and video-conferencing integrations support research workflows.

  Where it doesn't

  • Free plan limits self-recruited responses to 15 and includes 3 seats.
  • Growth includes 5 in-depth studies per month, even with unlimited quick studies.
  • Panel responses are charged separately.

• UserVoice8.8/10 · 30-day trial

  A broad feedback-to-roadmap system for teams that prioritize customer input.

  Visit UserVoiceFull verdict →
• Lyssna8.5/10 · Free plan

  Broad remote UX research with a free plan and paid tiers for deeper studies.

  Visit LyssnaFull verdict →