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Head-to-head · Public Sector CRM Software

Salesforce Public Sector Solutions vs efficy Public Sector CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Salesforce Public Sector Solutions #4 in Public Sector CRM Software 9.0/10 30-day trial Free trial✓ 4 of 4 features Visit Salesforce
efficy Public Sector CRM #9 in Public Sector CRM Software 8.6/10 Paid ✓ 3 of 4 features Visit efficy

Salesforce Public Sector Solutions leads on 0 checks, efficy Public Sector CRM on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce Public Sector Solutions · 9.0/10
  • Free trialonly Salesforce Public Sector Solutions
  • Most featuresSalesforce Public Sector Solutions · 4 of 4

Salesforce Public Sector Solutions scores higher on our rubric for public sector crm software: 9.0 against 8.6 out of 10; our editors rank them #4 and #9.

On deployment options, efficy Public Sector CRM gives you Hybrid where Salesforce Public Sector Solutions offers Cloud.

Salesforce Public Sector Solutions is the better fit for enterprise public-sector organizations. efficy Public Sector CRM is the better fit for mature hybrid public-sector CRM deployments.

  • Salesforce Public Sector Solutions fits best

    Enterprise public-sector organizations

  • efficy Public Sector CRM fits best

    Mature hybrid public-sector CRM deployments

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Salesforce Public Sector Solutions 9.0/10 Visit ↗ efficy Public Sector CRM 8.6/10 Visit ↗
At a glance
Editor score 9.0 8.6
Ranking #4 in Public Sector CRM Software #9 in Public Sector CRM Software
Best for Enterprise public-sector organizations Mature hybrid public-sector CRM deployments
Pricing model Paid Paid
Starting price $275/user/mo —
Free plan — —
Free trial 30 days —
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Integrations 4 integrations 6 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Salesforce Public Sector Solutions 4/4 · efficy Public Sector CRM 3/4
Case management ✓ ✓
Constituent records ✓ ✓
Stakeholder tracking ✓ (best) Not checked yet
Audit trails ✓ ✓
Specs
Outreach channels Multichannel Multichannel
Deployment options Cloud Hybrid
Our review
Pros
  • Covers cases, grants, licensing, permitting, inspections, and benefits
  • Combines constituent records, portals, forms, routing, automation, and analytics
  • Offers field operations, asset management, AI, and investigative workflows
  • 360-degree constituent views with request tracking and routing
  • Self-service, knowledge-base, and multichannel request management
  • Hybrid deployment, open APIs, audit reports, and ERP integration
Cons
  • Starts at $275 per user per month with annual billing
  • Higher editions reach $500, $600, and $700 per user monthly
  • Plans require an annual contract and pricing is subject to change
  • Pricing depends on organization size and needs
  • Implementation is led by efficy
  • Broad CRM scope may exceed simple request-tracking needs
Our verdict

Salesforce Public Sector Solutions is a cloud CRM platform for government agencies managing constituent services and public-sector programs. It brings together case management, constituent records, digital forms, guided applications,…

Read the review →

efficy Public Sector CRM is designed for municipalities, local authorities, public enterprises, government agencies, development agencies, and public-interest organizations. It centralizes constituent and contact records in a 360-degree…

Read the review →
  1. Salesforce Public Sector SolutionsPublic Sector CRM Software 9.030-day trial
  2. efficy Public Sector CRMPublic Sector CRM Software 8.6Paid

Strengths and trade-offs

  • Salesforce Public Sector Solutions — where it wins

    • Covers cases, grants, licensing, permitting, inspections, and benefits
    • Combines constituent records, portals, forms, routing, automation, and analytics
    • Offers field operations, asset management, AI, and investigative workflows

    Where it doesn't

    • Starts at $275 per user per month with annual billing
    • Higher editions reach $500, $600, and $700 per user monthly
    • Plans require an annual contract and pricing is subject to change

  • efficy Public Sector CRM — where it wins

    • 360-degree constituent views with request tracking and routing
    • Self-service, knowledge-base, and multichannel request management
    • Hybrid deployment, open APIs, audit reports, and ERP integration

    Where it doesn't

    • Pricing depends on organization size and needs
    • Implementation is led by efficy
    • Broad CRM scope may exceed simple request-tracking needs
  • Salesforce Public Sector Solutions9.0/10 · 30-day trial

    A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.

    Visit SalesforceFull verdict →
  • efficy Public Sector CRM8.6/10 · Paid

    A mature hybrid CRM for public agencies managing constituent requests across departments.

    Visit efficyFull verdict →

More comparisons

All public sector CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update