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Head-to-head · Review Management Software

Reputation vs Cloud Review Manager

  • Updated Nov 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Reputation #3 in Review Management Software 8.9/10 Paid ✓ 3 of 3 features Visit Reputation
Cloud Review Manager #37 in Review Management Software 5.5/10 Free plan Free plan✓ 3 of 3 features Visit site

Reputation leads on 0 checks, Cloud Review Manager on 1, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreReputation · 8.9/10
  • Free planonly Cloud Review Manager

Reputation scores higher on our rubric for review management software: 8.9 against 5.5 out of 10; our editors rank them #3 and #37.

Cloud Review Manager offers free plan; Reputation doesn't.

Reputation is the better fit for large organizations needing mobile workflows. Cloud Review Manager is the better fit for teams wanting a capable free review inbox.

  • Reputation fits best

    Large organizations needing mobile workflows

  • Cloud Review Manager fits best

    Teams wanting a capable free review inbox

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Side by side

Feature Reputation 8.9/10 Visit ↗ Cloud Review Manager 5.5/10 Visit ↗
At a glance
Editor score 8.9 5.5
Ranking #3 in Review Management Software #37 in Review Management Software
Best for Large organizations needing mobile workflows Teams wanting a capable free review inbox
Pricing model Paid Free
Starting price $80/site/mo Free
Free plan — ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Docs Email, Live chat, Phone, Tickets, Community, Docs
Integrations 500+ integrations 7 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Reputation 3/3 · Cloud Review Manager 3/3
Monitoring alerts ✓ ✓
AI response assistance ✓ ✓
Review display widgets ✓ ✓
Specs
Review sources Google, Facebook, Yelp, Tripadvisor, Vitals, Apartment Ratings, and 130+ review websites Google, Facebook
Request channels Multichannel Multichannel
Location limit Not checked yet Not checked yet
Our review
Pros
  • Monitors and responds to reviews from multiple sources in one dashboard
  • Supports email and SMS requests, reminders, analytics, and AI drafting
  • Offers web, iOS, Android, API, ticketing, widgets, and industry integrations
  • Unlimited reviews, invitations, products, users, domains, and API calls
  • Unified inbox with filtering, assignments, tags, and bulk actions
  • AI moderation, response drafting, analytics, widgets, and audit logs
Cons
  • Starts at $80 per location per month with no free plan
  • Advanced surveys and deeper insights require higher-priced plans
  • Enterprise features are designed for organizations with 125+ locations
  • The platform is available through web and API access
  • Native integrations focus on Shopify, WooCommerce, Klaviyo, Google, and Facebook
  • Advanced workflows may require REST API or outbound webhook work
Our verdict

Reputation is a review and customer feedback platform for multi-location brands. It brings together review monitoring, responses, listings, surveys, messaging, analytics, widgets, ticketing, and review requests. Its industry coverage…

Read the review →

Cloud Review Manager is a review management platform for businesses, ecommerce stores, service companies, restaurants, and multi-location brands. It brings review collection, moderation, responses, analytics, customer questions, and…

Read the review →
  1. ReputationReview Management Software 8.9Paid
  2. Cloud Review ManagerReview Management Software 5.5Free plan

Strengths and trade-offs

  • Reputation — where it wins

    • Monitors and responds to reviews from multiple sources in one dashboard
    • Supports email and SMS requests, reminders, analytics, and AI drafting
    • Offers web, iOS, Android, API, ticketing, widgets, and industry integrations

    Where it doesn't

    • Starts at $80 per location per month with no free plan
    • Advanced surveys and deeper insights require higher-priced plans
    • Enterprise features are designed for organizations with 125+ locations

  • Cloud Review Manager — where it wins

    • Unlimited reviews, invitations, products, users, domains, and API calls
    • Unified inbox with filtering, assignments, tags, and bulk actions
    • AI moderation, response drafting, analytics, widgets, and audit logs

    Where it doesn't

    • The platform is available through web and API access
    • Native integrations focus on Shopify, WooCommerce, Klaviyo, Google, and Facebook
    • Advanced workflows may require REST API or outbound webhook work
  • Reputation8.9/10 · Paid

    A broad review-management suite for multi-location organizations that need mobile workflows.

    Visit ReputationFull verdict →
  • Cloud Review Manager5.5/10 · Free plan

    A broad free review inbox with AI moderation, analytics, widgets, and team controls.

    Visit siteFull verdict →

More comparisons

All review management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update