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Head-to-head · Video Customer Support Software

Median vs Recursive Labs Visual Engagement Platform

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Median #6 in Video Customer Support Software 7.3/10 Free plan · paid from $25/user/mo (annual) · 14-day trial Free plan✓ 3 of 4 features Visit Median
Recursive Labs Visual Engagement Platform #8 in Video Customer Support Software 7.1/10 Pricing on request ✓ 4 of 4 features Visit Recursive Labs

Median leads on 1 check, Recursive Labs Visual Engagement Platform on 1, and 3 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreMedian · 7.3/10
  • Free planonly Median
  • Most featuresRecursive Labs Visual Engagement Platform · 4 of 4

Median scores higher on our rubric for video customer support software: 7.3 against 7.1 out of 10; our editors rank them #6 and #8.

Median offers free plan; Recursive Labs Visual Engagement Platform doesn't. Recursive Labs Visual Engagement Platform offers video recording; Median doesn't.

Median is the better fit for small teams needing low-cost browser assistance. Recursive Labs Visual Engagement Platform is the better fit for enterprise visual engagement workflows.

  • Median fits best

    Small teams needing low-cost browser assistance

  • Recursive Labs Visual Engagement Platform fits best

    Enterprise visual engagement workflows

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Side by side

Feature Median 7.3/10 Visit ↗ Recursive Labs Visual Engagement Platform 7.1/10 Visit ↗
At a glance
Editor score 7.3 7.1
Ranking #6 in Video Customer Support Software #8 in Video Customer Support Software
Best for Small teams needing low-cost browser assistance Enterprise visual engagement workflows
Pricing model Free plan + paid Paid
Starting price $25/user/mo Not published
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Self-hosted Cloud, Mobile
Platforms Web Web, Windows, macOS, iOS, Android
Support Email, Live chat, Docs Email, Tickets, Community, Docs
Integrations 18 integrations 3 integrations
Built for Small business, Mid-market, Enterprise Enterprise
Features Median 3/4 · Recursive Labs Visual Engagement Platform 4/4
Screen sharing ✓ ✓
Co-browsing ✓ ✓
Visual annotation ✓ ✓
Video recording — ✓ (best)
Specs
Included agent seats Not published Not published
Customer platforms Web_mobile Web_mobile
Our review
Pros
  • Free Starter plan plus a 14-day trial
  • Co-browsing with cursor guidance, annotations, and customer-approved control
  • Web, API, JavaScript SDK, and many chat and commerce integrations
  • Supports inbound and agent-initiated video and voice sessions
  • Combines cobrowsing, desktop sharing, annotation, and recording
  • Offers CRM integrations, routing, redaction, and mobile camera SDKs
Cons
  • Median does not record session data
  • Advanced pricing is listed per user and billed annually or monthly
  • Enterprise features require a custom contract
  • Pricing is handled through contact sales
  • No verified self-serve plan is presented
  • Its broad feature set may exceed simpler support needs
Our verdict

Median is a web-based customer support tool for teams that need to guide visitors through websites in real time. Agents can see a visitor’s page, display a cursor, highlight or draw on content, request customer-approved control, and…

Read the review →

Recursive Labs Visual Engagement Platform is cloud-based software for businesses and enterprise support teams that need visual customer engagement. It supports customer-initiated inbound video, agent-initiated video and voice sessions,…

Read the review →
  1. MedianVideo Customer Support Software 7.3Free plan · paid from $25/user/mo (annual) · 14-day trial
  2. Recursive Labs Visual Engagement PlatformVideo Customer Support Software 7.1Pricing on request

Strengths and trade-offs

  • Median — where it wins

    • Free Starter plan plus a 14-day trial
    • Co-browsing with cursor guidance, annotations, and customer-approved control
    • Web, API, JavaScript SDK, and many chat and commerce integrations

    Where it doesn't

    • Median does not record session data
    • Advanced pricing is listed per user and billed annually or monthly
    • Enterprise features require a custom contract

  • Recursive Labs Visual Engagement Platform — where it wins

    • Supports inbound and agent-initiated video and voice sessions
    • Combines cobrowsing, desktop sharing, annotation, and recording
    • Offers CRM integrations, routing, redaction, and mobile camera SDKs

    Where it doesn't

    • Pricing is handled through contact sales
    • No verified self-serve plan is presented
    • Its broad feature set may exceed simpler support needs
  • Median7.3/10 · Free plan · paid from $25/user/mo (annual) · 14-day trial

    A low-cost browser assistance tool with strong co-browsing and no session recording.

    Visit MedianFull verdict →
  • Recursive Labs Visual Engagement Platform7.1/10 · Pricing on request

    A broad visual support platform for enterprise teams that need video, sharing, and routing.

    Visit Recursive LabsFull verdict →

More comparisons

All video customer support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update