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Head-to-head · Customer Experience Analytics Software

Quantum Metric vs Medallia

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Quantum Metric #6 in Customer Experience Analytics Software 8.6/10 Pricing on request ✓ 0 of 4 features Visit Quantum Metric
Medallia #8 in Customer Experience Analytics Software 8.4/10 Pricing on request ✓ 1 of 4 features Visit Medallia

Quantum Metric leads on 0 checks, Medallia on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreQuantum Metric · 8.6/10
  • Most featuresMedallia · 1 of 4

Quantum Metric scores higher on our rubric for customer experience analytics software: 8.6 against 8.4 out of 10; our editors rank them #6 and #8.

Quantum Metric is the better fit for enterprise digital teams measuring business impact. Medallia is the better fit for enterprise CX programs with closed-loop workflows.

  • Quantum Metric fits best

    Enterprise digital teams measuring business impact

  • Medallia fits best

    Enterprise CX programs with closed-loop workflows

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Side by side

Feature Quantum Metric 8.6/10 Visit ↗ Medallia 8.4/10 Visit ↗
At a glance
Editor score 8.6 8.4
Ranking #6 in Customer Experience Analytics Software #8 in Customer Experience Analytics Software
Best for Enterprise digital teams measuring business impact Enterprise CX programs with closed-loop workflows
Pricing model Paid Paid
Starting price — Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Tickets Live chat, Phone, Tickets, Community, Docs
Compliance SOC 2, ISO 27001, GDPR SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 9 integrations 7 integrations
Built for Enterprise Enterprise, Mid-market
Features Quantum Metric 0/4 · Medallia 1/4
Sentiment analysis Not checked yet ✓ (best)
Journey analysis Not checked yet Not checked yet
Interaction analytics Not checked yet Not checked yet
Text analytics Not checked yet Not checked yet
Specs
Feedback channels Not checked yet Not checked yet
Data retention Not checked yet Not checked yet
Our review
Pros
  • Combines replay, funnels, cohorts, heatmaps, alerts, and journey analysis
  • Covers web, iOS, Android, Chrome extensions, and API access
  • Felix AI adds session summaries and agentic anomaly investigation
  • Combines NPS, CSAT, surveys, digital feedback, and text analytics
  • AI topic models and sentiment analysis turn feedback into themes
  • Alerts, case management, dashboards, and workflows support follow-up
Cons
  • Enterprise pricing requires contact with sales
  • Plans are customized around properties, volume, add-ons, and services
  • Several capabilities are optional add-ons rather than core features
  • Contact-sales pricing limits upfront budget comparison
  • Broad scope may exceed the needs of narrowly focused teams
  • Teams seeking public roadmaps should assess alternative platforms
Our verdict

Quantum Metric is an enterprise digital analytics platform for organizations managing websites, mobile applications, and other digital touchpoints. It is designed for product, analytics, UX, engineering, marketing, customer experience, and…

Read the review →

Medallia is an enterprise customer and employee experience platform for organizations that need to collect, analyze, and act on feedback across multiple channels. It supports surveys, websites, mobile applications, messaging, speech,…

Read the review →
  1. Quantum MetricCustomer Experience Analytics Software 8.6Pricing on request
  2. MedalliaCustomer Experience Analytics Software 8.4Pricing on request

Strengths and trade-offs

  • Quantum Metric — where it wins

    • Combines replay, funnels, cohorts, heatmaps, alerts, and journey analysis
    • Covers web, iOS, Android, Chrome extensions, and API access
    • Felix AI adds session summaries and agentic anomaly investigation

    Where it doesn't

    • Enterprise pricing requires contact with sales
    • Plans are customized around properties, volume, add-ons, and services
    • Several capabilities are optional add-ons rather than core features

  • Medallia — where it wins

    • Combines NPS, CSAT, surveys, digital feedback, and text analytics
    • AI topic models and sentiment analysis turn feedback into themes
    • Alerts, case management, dashboards, and workflows support follow-up

    Where it doesn't

    • Contact-sales pricing limits upfront budget comparison
    • Broad scope may exceed the needs of narrowly focused teams
    • Teams seeking public roadmaps should assess alternative platforms

More comparisons

All customer experience analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update