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Head-to-head · Sales Automation

Outreach vs Zoho CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Outreach #3 in Sales Automation 8.9/10 Pricing on request ✓ 0 of 4 features Visit Outreach
Zoho CRM #5 in Sales Automation 8.9/10 Free plan · 15-day trial Free planFree trial✓ 0 of 4 features Visit Zoho CRM

Outreach leads on 0 checks, Zoho CRM on 1, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Free planonly Zoho CRM
  • Free trialonly Zoho CRM

Outreach and Zoho CRM score identically on our rubric (8.9 out of 10) for sales automation; Outreach sits at #3 and Zoho CRM at #5 in our editorial ranking, so the choice comes down to fit.

Zoho CRM offers free plan; Outreach doesn't.

Outreach is the better fit for enterprise teams running multichannel sales engagement. Zoho CRM is the better fit for teams needing CRM and marketing automation together.

  • Outreach fits best

    Enterprise teams running multichannel sales engagement

  • Zoho CRM fits best

    Teams needing CRM and marketing automation together

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Outreach 8.9/10 Visit ↗ Zoho CRM 8.9/10 Visit ↗
At a glance
Editor score 8.9 8.9
Ranking #3 in Sales Automation #5 in Sales Automation
Best for Enterprise teams running multichannel sales engagement Teams needing CRM and marketing automation together
Pricing model Paid Free plan + paid
Starting price — $14/user/mo
Free plan — ✓ (best)
Free trial — 15 days
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Tickets, Docs Email, Live chat, Phone, Tickets, Community, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML GDPR
Integrations 8 integrations 1,100+ integrations
Built for Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Outreach 0/4 · Zoho CRM 0/4
Workflow automation Not checked yet Not checked yet
Sales sequences Not checked yet Not checked yet
Lead routing Not checked yet Not checked yet
Email channel Not checked yet Not checked yet
Specs
Automation limit Not checked yet Not checked yet
Our review
Pros
  • Sequences coordinate email, LinkedIn, SMS, and calls with CRM synchronization.
  • AI supports personalization, sequence insights, and conversation analysis.
  • Plan options span sales execution, engagement, coaching, and revenue orchestration.
  • Manages leads, contacts, accounts, deals, and multi-stage sales pipelines
  • Combines workflow automation with campaigns, segmentation, and lead nurturing
  • Offers Zia insights, mobile access with offline updates, and 1,100 integrations
Cons
  • No free plan; pricing requires contacting sales.
  • Plan features vary, so teams must match package scope to their needs.
  • Cloud deployment only; no desktop or mobile platform is listed.
  • The free plan is limited to up to 3 users
  • Standard starts at $14 per user monthly with annual billing, versus $20 monthly
  • Higher-tier pricing rises to $23–$50 per user monthly depending on plan and billing
Our verdict

Outreach brings prospect engagement, deal and pipeline management, forecasting, conversation intelligence, and AI agents into a revenue platform. It is aimed at sales, marketing, revenue operations, and customer success teams, with…

Read the review →

Zoho CRM brings sales records, pipeline management, communications, and marketing activity into one cloud-based system. It is aimed at sales teams and customer-facing organizations, with stated fit spanning solo users through enterprise…

Read the review →
  1. OutreachSales Automation 8.9Pricing on request
  2. Zoho CRMSales Automation 8.9Free plan · 15-day trial

Strengths and trade-offs

  • Outreach — where it wins

    • Sequences coordinate email, LinkedIn, SMS, and calls with CRM synchronization.
    • AI supports personalization, sequence insights, and conversation analysis.
    • Plan options span sales execution, engagement, coaching, and revenue orchestration.

    Where it doesn't

    • No free plan; pricing requires contacting sales.
    • Plan features vary, so teams must match package scope to their needs.
    • Cloud deployment only; no desktop or mobile platform is listed.

  • Zoho CRM — where it wins

    • Manages leads, contacts, accounts, deals, and multi-stage sales pipelines
    • Combines workflow automation with campaigns, segmentation, and lead nurturing
    • Offers Zia insights, mobile access with offline updates, and 1,100 integrations

    Where it doesn't

    • The free plan is limited to up to 3 users
    • Standard starts at $14 per user monthly with annual billing, versus $20 monthly
    • Higher-tier pricing rises to $23–$50 per user monthly depending on plan and billing
  • Outreach8.9/10 · Pricing on request

    Multichannel sales engagement with AI, pipeline management, and forecasting.

    Visit OutreachFull verdict →
  • Zoho CRM8.9/10 · Free plan · 15-day trial

    A broad CRM for teams combining sales workflows with campaigns and lead nurturing.

    Visit Zoho CRMFull verdict →

More comparisons

All sales automation comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update