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Head-to-head · Sales Automation

Freshsales vs Outreach

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Freshsales #2 in Sales Automation 9.0/10 Free plan · 21-day trial Free planFree trial✓ 0 of 4 features Visit Freshsales
Outreach #3 in Sales Automation 8.9/10 Pricing on request ✓ 0 of 4 features Visit Outreach

Freshsales leads on 1 check, Outreach on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshsales · 9.0/10
  • Free planonly Freshsales
  • Free trialonly Freshsales

Freshsales scores higher on our rubric for sales automation: 9.0 against 8.9 out of 10; our editors rank them #2 and #3.

Freshsales offers free plan; Outreach doesn't.

Freshsales is the better fit for teams growing from basic CRM to automated sales. Outreach is the better fit for enterprise teams running multichannel sales engagement.

  • Freshsales fits best

    Teams growing from basic CRM to automated sales

  • Outreach fits best

    Enterprise teams running multichannel sales engagement

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Side by side

Feature Freshsales 9.0/10 Visit ↗ Outreach 8.9/10 Visit ↗
At a glance
Editor score 9.0 8.9
Ranking #2 in Sales Automation #3 in Sales Automation
Best for Teams growing from basic CRM to automated sales Enterprise teams running multichannel sales engagement
Pricing model Free plan + paid Paid
Starting price $9/user/mo —
Free plan ✓ (best) —
Free trial 21 days —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Live chat, Phone, Community, Docs Tickets, Docs
Compliance SOC 2, ISO 27001, GDPR SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML
Integrations 100+ integrations 8 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Freshsales 0/4 · Outreach 0/4
Workflow automation Not checked yet Not checked yet
Sales sequences Not checked yet Not checked yet
Lead routing Not checked yet Not checked yet
Email channel Not checked yet Not checked yet
Specs
Automation limit Not checked yet Not checked yet
Our review
Pros
  • Free CRM access for up to 3 users
  • Pro adds sales sequences, contact scoring, and deal insights
  • Supports phone, chat, WhatsApp, SMS, email, and mobile offline mode
  • Sequences coordinate email, LinkedIn, SMS, and calls with CRM synchronization.
  • AI supports personalization, sequence insights, and conversation analysis.
  • Plan options span sales execution, engagement, coaching, and revenue orchestration.
Cons
  • The Free plan is limited to 3 users
  • Sales sequences and contact scoring start with Pro
  • Field-level permissions, custom modules, and audit logs require Enterprise
  • No free plan; pricing requires contacting sales.
  • Plan features vary, so teams must match package scope to their needs.
  • Cloud deployment only; no desktop or mobile platform is listed.
Our verdict

Freshsales brings contacts, accounts, activities, deals, and sales pipelines into a cloud CRM for sales teams and growing businesses. It suits teams that want to start with core customer management and add automation, scoring, and…

Read the review →

Outreach brings prospect engagement, deal and pipeline management, forecasting, conversation intelligence, and AI agents into a revenue platform. It is aimed at sales, marketing, revenue operations, and customer success teams, with…

Read the review →
  1. FreshsalesSales Automation 9.0Free plan · 21-day trial
  2. OutreachSales Automation 8.9Pricing on request

Strengths and trade-offs

  • Freshsales — where it wins

    • Free CRM access for up to 3 users
    • Pro adds sales sequences, contact scoring, and deal insights
    • Supports phone, chat, WhatsApp, SMS, email, and mobile offline mode

    Where it doesn't

    • The Free plan is limited to 3 users
    • Sales sequences and contact scoring start with Pro
    • Field-level permissions, custom modules, and audit logs require Enterprise

  • Outreach — where it wins

    • Sequences coordinate email, LinkedIn, SMS, and calls with CRM synchronization.
    • AI supports personalization, sequence insights, and conversation analysis.
    • Plan options span sales execution, engagement, coaching, and revenue orchestration.

    Where it doesn't

    • No free plan; pricing requires contacting sales.
    • Plan features vary, so teams must match package scope to their needs.
    • Cloud deployment only; no desktop or mobile platform is listed.

More comparisons

All sales automation comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update