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Head-to-head · IT Problem Management Software

OpsYnt ITSM vs TechExcel ServiceWise

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score OpsYnt ITSM #3 in IT Problem Management Software 9.0/10 30-day trial Free trial✓ 5 of 5 features Visit OpsYnt
TechExcel ServiceWise #9 in IT Problem Management Software 8.4/10 30-day trial Free trial✓ 5 of 5 features Visit TechExcel

OpsYnt ITSM leads on 0 checks, TechExcel ServiceWise on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOpsYnt ITSM · 9.0/10
  • Free trialboth

OpsYnt ITSM scores higher on our rubric for it problem management software: 9.0 against 8.4 out of 10; our editors rank them #3 and #9.

On deployment options, TechExcel ServiceWise gives you Hybrid where OpsYnt ITSM offers Cloud.

OpsYnt ITSM is the better fit for broad cloud ITSM with problem-management depth. TechExcel ServiceWise is the better fit for mid-market teams seeking priced ITIL workflows.

  • OpsYnt ITSM fits best

    Broad cloud ITSM with problem-management depth

  • TechExcel ServiceWise fits best

    Mid-market teams seeking priced ITIL workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature OpsYnt ITSM 9.0/10 Visit ↗ TechExcel ServiceWise 8.4/10 Visit ↗
At a glance
Editor score 9.0 8.4
Ranking #3 in IT Problem Management Software #9 in IT Problem Management Software
Best for Broad cloud ITSM with problem-management depth Mid-market teams seeking priced ITIL workflows
Pricing model Paid Paid
Starting price — $20/user/mo
Free plan — —
Free trial 30 days 30 days
Free trial length 30 days · no card needed 30 days
Deployment Cloud, Self-hosted Cloud, Self-hosted, Desktop
Platforms Web, iOS, Android Web, Windows
Support Email, Community Email, Live chat, Phone, Tickets, Docs
Integrations 6 integrations 5 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features OpsYnt ITSM 5/5 · TechExcel ServiceWise 5/5
Root-cause analysis ✓ ✓
Known-error database ✓ ✓
Workaround tracking ✓ ✓
Incident linking ✓ ✓
Permanent-fix tracking ✓ ✓
Specs
Deployment options Cloud Hybrid
Our review
Pros
  • Root-cause, known-error, workaround, and permanent-fix workflows
  • CMDB, change management, catalog, SLA, and knowledge capabilities
  • Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools
  • ITIL incident, change, and problem-management workflows
  • Known-error records capture root causes and workarounds
  • Hybrid deployment with web, Windows, API, and mobile access
Cons
  • Problem management starts at the Business plan
  • Paid pricing details vary by plan and are not summarized here
  • Advanced identity, audit, uptime, and deployment options require Enterprise
  • No free plan is available
  • SOAP-based integration API may limit newer integration patterns
  • Published highlights are identical for Professional and Enterprise
Our verdict

OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared-service teams. It combines incident, problem, change, request, asset, configuration, knowledge, SLA, reporting, and employee…

Read the review →

TechExcel ServiceWise is an IT service management and helpdesk platform for internal service desks, support teams, and larger service organizations. Its scope covers ticketing, employee self-service, SLA management, knowledge management,…

Read the review →
  1. OpsYnt ITSMIT Problem Management Software 9.030-day trial
  2. TechExcel ServiceWiseIT Problem Management Software 8.430-day trial

Strengths and trade-offs

  • OpsYnt ITSM — where it wins

    • Root-cause, known-error, workaround, and permanent-fix workflows
    • CMDB, change management, catalog, SLA, and knowledge capabilities
    • Web, iOS, Android, API, and integrations with Teams, Slack, and identity tools

    Where it doesn't

    • Problem management starts at the Business plan
    • Paid pricing details vary by plan and are not summarized here
    • Advanced identity, audit, uptime, and deployment options require Enterprise

  • TechExcel ServiceWise — where it wins

    • ITIL incident, change, and problem-management workflows
    • Known-error records capture root causes and workarounds
    • Hybrid deployment with web, Windows, API, and mobile access

    Where it doesn't

    • No free plan is available
    • SOAP-based integration API may limit newer integration patterns
    • Published highlights are identical for Professional and Enterprise
  • OpsYnt ITSM9.0/10 · 30-day trial

    A broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.

    Visit OpsYntFull verdict →
  • TechExcel ServiceWise8.4/10 · 30-day trial

    A priced ITIL service desk with strong problem-management records and hybrid deployment.

    Visit TechExcelFull verdict →

More comparisons

All IT problem management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update