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Head-to-head · Call Management system

Nextiva vs Zadarma

  • Updated Nov 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Nextiva #3 in Call Management system 8.8/10 Paid ✓ 0 of 4 features Visit Nextiva
Zadarma #8 in Call Management system 8.3/10 Free plan · 7-day trial Free planFree trial✓ 0 of 4 features Visit Zadarma

Nextiva leads on 1 check, Zadarma on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreNextiva · 8.8/10
  • Lowest starting priceNextiva · $15/user/mo
  • Free planonly Zadarma
  • Free trialonly Zadarma

Nextiva scores higher on our rubric for call management system: 8.8 against 8.3 out of 10; our editors rank them #3 and #8.

Nextiva is cheaper to start at $15/user/mo against $39/user/mo.

Nextiva is the better fit for businesses wanting broad integrations and compliance. Zadarma is the better fit for teams seeking a free entry point and many calling apps.

  • Nextiva fits best

    Businesses wanting broad integrations and compliance

  • Zadarma fits best

    Teams seeking a free entry point and many calling apps

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Side by side

Feature Nextiva 8.8/10 Visit ↗ Zadarma 8.3/10 Visit ↗
At a glance
Editor score 8.8 8.3
Ranking #3 in Call Management system #8 in Call Management system
Best for Businesses wanting broad integrations and compliance Teams seeking a free entry point and many calling apps
Pricing model Paid Free plan + paid
Starting price $15/user/mo (best) $39/mo
Free plan Not checked yet ✓ (best)
Free trial — 7 days
Deployment Cloud, Desktop, Mobile, Browser extension Cloud, Desktop, Mobile, Browser extension
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android, Chrome extension
Support Phone, Live chat, Docs · 24/7 Live chat, Phone, Tickets · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML ISO 27001
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Nextiva 0/4 · Zadarma 0/4
Call queues Not checked yet Not checked yet
IVR Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Call analytics & reports Not checked yet Not checked yet
Specs
Call routing Custom Custom
Supported channels Not checked yet Not checked yet
Our review
Pros
  • 32 integrations spanning CRM, helpdesk, productivity, and ERP tools
  • Calling, IVR, visual call flows, queues, recording, transcription, and analytics
  • 24/7 support with SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and SSO/SAML
  • Free Standard plan includes cloud PBX, CRM users and four voice menus
  • Calling apps span iOS, Android, Windows, macOS, web and Chrome
  • IVR, queues, routing, recording and speech-to-text cover core call workflows
Cons
  • Scale costs $75 per user per month
  • Advanced contact-center and AI features require higher tiers
  • May offer more communications breadth than a simple calling-only need
  • Standard limits recording storage to 200 MB and voice menus to four
  • Office World minutes are capped across Zone 1 and Zone 2 destinations
  • Calling allowances and prices vary by selected region and currency
Our verdict

Nextiva is a cloud-based business communications platform for small businesses, mid-market organizations, and enterprises. It combines inbound and outbound calling with business SMS and MMS, video meetings, team chat, call routing, auto…

Read the review →

Zadarma is a cloud communications service for businesses, call centers and distributed teams. It combines cloud PBX, virtual phone numbers, SIP trunking, IVR menus, call queues, forwarding, recording, speech recognition and analytics.…

Read the review →
  1. NextivaCall Management system 8.8Paid
  2. ZadarmaCall Management system 8.3Free plan · 7-day trial

Strengths and trade-offs

  • Nextiva — where it wins

    • 32 integrations spanning CRM, helpdesk, productivity, and ERP tools
    • Calling, IVR, visual call flows, queues, recording, transcription, and analytics
    • 24/7 support with SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and SSO/SAML

    Where it doesn't

    • Scale costs $75 per user per month
    • Advanced contact-center and AI features require higher tiers
    • May offer more communications breadth than a simple calling-only need

  • Zadarma — where it wins

    • Free Standard plan includes cloud PBX, CRM users and four voice menus
    • Calling apps span iOS, Android, Windows, macOS, web and Chrome
    • IVR, queues, routing, recording and speech-to-text cover core call workflows

    Where it doesn't

    • Standard limits recording storage to 200 MB and voice menus to four
    • Office World minutes are capped across Zone 1 and Zone 2 destinations
    • Calling allowances and prices vary by selected region and currency
  • Nextiva8.8/10 · Paid

    A broad business communications suite with strong integrations, compliance, and tiered calling features.

    Visit NextivaFull verdict →
  • Zadarma8.3/10 · Free plan · 7-day trial

    A flexible cloud PBX with a free plan, broad calling apps and configurable call handling.

    Visit ZadarmaFull verdict →

More comparisons

All call management system comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update