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Head-to-head · Call Management system

Aircall vs Zadarma

  • Updated Nov 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Aircall #4 in Call Management system 8.7/10 7-day trial Free trial✓ 0 of 4 features Visit Aircall
Zadarma #8 in Call Management system 8.3/10 Free plan · 7-day trial Free planFree trial✓ 0 of 4 features Visit Zadarma

Aircall leads on 1 check, Zadarma on 1, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAircall · 8.7/10
  • Lowest starting priceAircall · $30/user/mo
  • Free planonly Zadarma
  • Free trialboth

Aircall scores higher on our rubric for call management system: 8.7 against 8.3 out of 10; our editors rank them #4 and #8.

Zadarma offers free plan; Aircall doesn't. Aircall is cheaper to start at $30/user/mo against $39/user/mo.

Aircall is the better fit for sales and support teams centered on CRM integrations. Zadarma is the better fit for teams seeking a free entry point and many calling apps.

  • Aircall fits best

    Sales and support teams centered on CRM integrations

  • Zadarma fits best

    Teams seeking a free entry point and many calling apps

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Side by side

Feature Aircall 8.7/10 Visit ↗ Zadarma 8.3/10 Visit ↗
At a glance
Editor score 8.7 8.3
Ranking #4 in Call Management system #8 in Call Management system
Best for Sales and support teams centered on CRM integrations Teams seeking a free entry point and many calling apps
Pricing model Paid Free plan + paid
Starting price $30/user/mo (best) $39/mo
Free plan — ✓ (best)
Free trial 7 days 7 days
Free trial length 7 days 7 days
Deployment Cloud, Desktop, Mobile, Browser extension Cloud, Desktop, Mobile, Browser extension
Platforms Web, Windows, macOS, iOS, Android, Chrome extension Web, Windows, macOS, iOS, Android, Chrome extension
Support Docs Live chat, Phone, Tickets · 24/7
Compliance SOC 2, GDPR, SSO/SAML, 2FA ISO 27001
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Aircall 0/4 · Zadarma 0/4
Call queues Not checked yet Not checked yet
IVR Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Call analytics & reports Not checked yet Not checked yet
Specs
Call routing Custom Custom
Supported channels Not checked yet Not checked yet
Our review
Pros
  • 250+ CRM, help-desk, productivity, and API integrations
  • Skill- and time-based routing with IVR, recording, and monitoring
  • Desktop, web, mobile, and Chrome apps with SMS/MMS
  • Free Standard plan includes cloud PBX, CRM users and four voice menus
  • Calling apps span iOS, Android, Windows, macOS, web and Chrome
  • IVR, queues, routing, recording and speech-to-text cover core call workflows
Cons
  • $30 per-user starting price requires annual billing
  • No free plan and only a seven-day trial
  • Support is documentation-based, without 24/7 coverage
  • Standard limits recording storage to 200 MB and voice menus to four
  • Office World minutes are capped across Zone 1 and Zone 2 destinations
  • Calling allowances and prices vary by selected region and currency
Our verdict

Aircall is a cloud-based business phone system for sales and customer-support teams. It provides virtual local, toll-free, mobile, and international numbers; IVR menus; skill- and time-based routing; call recording and conferencing; SMS…

Read the review →

Zadarma is a cloud communications service for businesses, call centers and distributed teams. It combines cloud PBX, virtual phone numbers, SIP trunking, IVR menus, call queues, forwarding, recording, speech recognition and analytics.…

Read the review →
  1. AircallCall Management system 8.77-day trial
  2. ZadarmaCall Management system 8.3Free plan · 7-day trial

Strengths and trade-offs

  • Aircall — where it wins

    • 250+ CRM, help-desk, productivity, and API integrations
    • Skill- and time-based routing with IVR, recording, and monitoring
    • Desktop, web, mobile, and Chrome apps with SMS/MMS

    Where it doesn't

    • $30 per-user starting price requires annual billing
    • No free plan and only a seven-day trial
    • Support is documentation-based, without 24/7 coverage

  • Zadarma — where it wins

    • Free Standard plan includes cloud PBX, CRM users and four voice menus
    • Calling apps span iOS, Android, Windows, macOS, web and Chrome
    • IVR, queues, routing, recording and speech-to-text cover core call workflows

    Where it doesn't

    • Standard limits recording storage to 200 MB and voice menus to four
    • Office World minutes are capped across Zone 1 and Zone 2 destinations
    • Calling allowances and prices vary by selected region and currency
  • Aircall8.7/10 · 7-day trial

    Integration-rich call management for sales and support, with higher entry pricing.

    Visit AircallFull verdict →
  • Zadarma8.3/10 · Free plan · 7-day trial

    A flexible cloud PBX with a free plan, broad calling apps and configurable call handling.

    Visit ZadarmaFull verdict →

More comparisons

All call management system comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update