Aircall vs Zadarma

Aircall7.4Visit Zadarma6.8Visit

Higher score Aircall #4 in Call Management system 7.4/10 From $30/user/mo (annual) · 7-day trial ✓ 0 of 4 features Visit Aircall

vs

Zadarma #8 in Call Management system 6.8/10 Free plan · paid from $39/mo (annual) · 7-day trial Free plan✓ 0 of 4 features Visit Zadarma

• Aircall fits best

  Sales and support teams centered on CRM integrations

• Zadarma fits best

  Teams seeking a free entry point and many calling apps

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Side by side

Feature	Aircall 7.4/10 Visit ↗	Zadarma 6.8/10 Visit ↗
At a glance
Editor score	7.4	6.8
Ranking	#4 in Call Management system	#8 in Call Management system
Best for	Sales and support teams centered on CRM integrations	Teams seeking a free entry point and many calling apps
Pricing model	Paid	Free plan + paid
Starting price	$30/user/mo	Not published
Free plan	—	✓ (best)
Free trial	—	—
Free trial length	7 days	7 days
Deployment	Cloud, Desktop, Mobile, Browser extension	Cloud, Desktop, Mobile, Browser extension
Platforms	Web, Windows, macOS, iOS, Android, Chrome extension	Web, Windows, macOS, iOS, Android, Chrome extension
Support	Docs	Live chat, Phone, Tickets · 24/7
Compliance	SOC 2, GDPR, SSO/SAML, 2FA	ISO 27001
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Aircall 0/4 · Zadarma 0/4
Call queues	Not published	Not published
IVR	Not published	Not published
Call recording	Not published	Not published
Call analytics & reports	Not published	Not published
Specs
Call routing	Custom	Custom
Supported channels	Not published	Not published
Our review
Pros	250+ CRM, help-desk, productivity, and API integrations Skill- and time-based routing with IVR, recording, and monitoring Desktop, web, mobile, and Chrome apps with SMS/MMS	Free Standard plan includes cloud PBX, CRM users and four voice menus Calling apps span iOS, Android, Windows, macOS, web and Chrome IVR, queues, routing, recording and speech-to-text cover core call workflows
Cons	$30 per-user starting price requires annual billing No free plan and only a seven-day trial Support is documentation-based, without 24/7 coverage	Standard limits recording storage to 200 MB and voice menus to four Office World minutes are capped across Zone 1 and Zone 2 destinations Calling allowances and prices vary by selected region and currency
Our verdict	Aircall is a cloud-based business phone system for sales and customer-support teams. It provides virtual local, toll-free, mobile, and international numbers; IVR menus; skill- and time-based routing; call recording and conferencing; SMS… Read the review →	Zadarma is a cloud communications service for businesses, call centers and distributed teams. It combines cloud PBX, virtual phone numbers, SIP trunking, IVR menus, call queues, forwarding, recording, speech recognition and analytics.… Read the review →

Strengths and trade-offs

• Aircall — where it wins

  • 250+ CRM, help-desk, productivity, and API integrations
  • Skill- and time-based routing with IVR, recording, and monitoring
  • Desktop, web, mobile, and Chrome apps with SMS/MMS

  Where it doesn't

  • $30 per-user starting price requires annual billing
  • No free plan and only a seven-day trial
  • Support is documentation-based, without 24/7 coverage

• Zadarma — where it wins

  • Free Standard plan includes cloud PBX, CRM users and four voice menus
  • Calling apps span iOS, Android, Windows, macOS, web and Chrome
  • IVR, queues, routing, recording and speech-to-text cover core call workflows

  Where it doesn't

  • Standard limits recording storage to 200 MB and voice menus to four
  • Office World minutes are capped across Zone 1 and Zone 2 destinations
  • Calling allowances and prices vary by selected region and currency

• Aircall7.4/10 · From $30/user/mo (annual) · 7-day trial

  Integration-rich call management for sales and support, with higher entry pricing.

  Visit AircallFull verdict →
• Zadarma6.8/10 · Free plan · paid from $39/mo (annual) · 7-day trial

  A flexible cloud PBX with a free plan, broad calling apps and configurable call handling.

  Visit ZadarmaFull verdict →