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Head-to-head · Call Management system

Nextiva vs Aircall

  • Updated Nov 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Nextiva #3 in Call Management system 8.8/10 Paid ✓ 0 of 4 features Visit Nextiva
Aircall #4 in Call Management system 8.7/10 7-day trial Free trial✓ 0 of 4 features Visit Aircall

Nextiva leads on 1 check, Aircall on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreNextiva · 8.8/10
  • Lowest starting priceNextiva · $15/user/mo
  • Free trialonly Aircall

Nextiva scores higher on our rubric for call management system: 8.8 against 8.7 out of 10; our editors rank them #3 and #4.

Nextiva is cheaper to start at $15/user/mo against $30/user/mo.

Nextiva is the better fit for businesses wanting broad integrations and compliance. Aircall is the better fit for sales and support teams centered on CRM integrations.

  • Nextiva fits best

    Businesses wanting broad integrations and compliance

  • Aircall fits best

    Sales and support teams centered on CRM integrations

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Side by side

Feature Nextiva 8.8/10 Visit ↗ Aircall 8.7/10 Visit ↗
At a glance
Editor score 8.8 8.7
Ranking #3 in Call Management system #4 in Call Management system
Best for Businesses wanting broad integrations and compliance Sales and support teams centered on CRM integrations
Pricing model Paid Paid
Starting price $15/user/mo (best) $30/user/mo
Free plan Not checked yet —
Free trial — 7 days
Deployment Cloud, Desktop, Mobile, Browser extension Cloud, Desktop, Mobile, Browser extension
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android, Chrome extension
Support Phone, Live chat, Docs · 24/7 Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML SOC 2, GDPR, SSO/SAML, 2FA
Integrations 32+ integrations 250+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Nextiva 0/4 · Aircall 0/4
Call queues Not checked yet Not checked yet
IVR Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Call analytics & reports Not checked yet Not checked yet
Specs
Call routing Custom Custom
Supported channels Not checked yet Not checked yet
Our review
Pros
  • 32 integrations spanning CRM, helpdesk, productivity, and ERP tools
  • Calling, IVR, visual call flows, queues, recording, transcription, and analytics
  • 24/7 support with SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and SSO/SAML
  • 250+ CRM, help-desk, productivity, and API integrations
  • Skill- and time-based routing with IVR, recording, and monitoring
  • Desktop, web, mobile, and Chrome apps with SMS/MMS
Cons
  • Scale costs $75 per user per month
  • Advanced contact-center and AI features require higher tiers
  • May offer more communications breadth than a simple calling-only need
  • $30 per-user starting price requires annual billing
  • No free plan and only a seven-day trial
  • Support is documentation-based, without 24/7 coverage
Our verdict

Nextiva is a cloud-based business communications platform for small businesses, mid-market organizations, and enterprises. It combines inbound and outbound calling with business SMS and MMS, video meetings, team chat, call routing, auto…

Read the review →

Aircall is a cloud-based business phone system for sales and customer-support teams. It provides virtual local, toll-free, mobile, and international numbers; IVR menus; skill- and time-based routing; call recording and conferencing; SMS…

Read the review →
  1. NextivaCall Management system 8.8Paid
  2. AircallCall Management system 8.77-day trial

Strengths and trade-offs

  • Nextiva — where it wins

    • 32 integrations spanning CRM, helpdesk, productivity, and ERP tools
    • Calling, IVR, visual call flows, queues, recording, transcription, and analytics
    • 24/7 support with SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and SSO/SAML

    Where it doesn't

    • Scale costs $75 per user per month
    • Advanced contact-center and AI features require higher tiers
    • May offer more communications breadth than a simple calling-only need

  • Aircall — where it wins

    • 250+ CRM, help-desk, productivity, and API integrations
    • Skill- and time-based routing with IVR, recording, and monitoring
    • Desktop, web, mobile, and Chrome apps with SMS/MMS

    Where it doesn't

    • $30 per-user starting price requires annual billing
    • No free plan and only a seven-day trial
    • Support is documentation-based, without 24/7 coverage
  • Nextiva8.8/10 · Paid

    A broad business communications suite with strong integrations, compliance, and tiered calling features.

    Visit NextivaFull verdict →
  • Aircall8.7/10 · 7-day trial

    Integration-rich call management for sales and support, with higher entry pricing.

    Visit AircallFull verdict →

More comparisons

All call management system comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update