3CX vs Aircall

3CX9.0Visit Aircall7.4Visit

Higher score 3CX #1 in Call Management system 9.0/10 Free plan · paid from $300/yr Free plan✓ 0 of 4 features Visit 3CX

vs

Aircall #4 in Call Management system 7.4/10 From $30/user/mo (annual) · 7-day trial ✓ 0 of 4 features Visit Aircall

• 3CX fits best

  Teams wanting a flexible, full-featured PBX

• Aircall fits best

  Sales and support teams centered on CRM integrations

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature	3CX 9.0/10 Visit ↗	Aircall 7.4/10 Visit ↗
At a glance
Editor score	9.0	7.4
Ranking	#1 in Call Management system	#4 in Call Management system
Best for	Teams wanting a flexible, full-featured PBX	Sales and support teams centered on CRM integrations
Pricing model	Free plan + paid	Paid
Starting price	Not published	$30/user/mo
Free plan	✓ (best)	—
Free trial	—	—
Deployment	Cloud, Self-hosted, Desktop, Mobile	Cloud, Desktop, Mobile, Browser extension
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, iOS, Android, Chrome extension
Support	Community, Docs	Docs
Integrations	10 integrations	250+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features 3CX 0/4 · Aircall 0/4
Call queues	Not published	Not published
IVR	Not published	Not published
Call recording	Not published	Not published
Call analytics & reports	Not published	Not published
Specs
Call routing	Not published	Custom
Supported channels	Not published	Not published
Our review
Pros	Free edition supports up to 10 users and 4 simultaneous calls Visual call-flow tools, queues, recording and transcription Cloud or self-hosted deployment across web, desktop and mobile	250+ CRM, help-desk, productivity, and API integrations Skill- and time-based routing with IVR, recording, and monitoring Desktop, web, mobile, and Chrome apps with SMS/MMS
Cons	Free plan is limited to 10 users and 4 simultaneous calls Basic supports up to 40 extensions and 8 simultaneous calls Support channels are community and documentation	$30 per-user starting price requires annual billing No free plan and only a seven-day trial Support is documentation-based, without 24/7 coverage
Our verdict	3CX is a business communications platform built around an IP phone system for small businesses, mid-market organizations, enterprises and contact centers. It combines phone, video, chat and contact-center functions with auto-attendants,… Read the review →	Aircall is a cloud-based business phone system for sales and customer-support teams. It provides virtual local, toll-free, mobile, and international numbers; IVR menus; skill- and time-based routing; call recording and conferencing; SMS… Read the review →

Strengths and trade-offs

• 3CX — where it wins

  • Free edition supports up to 10 users and 4 simultaneous calls
  • Visual call-flow tools, queues, recording and transcription
  • Cloud or self-hosted deployment across web, desktop and mobile

  Where it doesn't

  • Free plan is limited to 10 users and 4 simultaneous calls
  • Basic supports up to 40 extensions and 8 simultaneous calls
  • Support channels are community and documentation

• Aircall — where it wins

  • 250+ CRM, help-desk, productivity, and API integrations
  • Skill- and time-based routing with IVR, recording, and monitoring
  • Desktop, web, mobile, and Chrome apps with SMS/MMS

  Where it doesn't

  • $30 per-user starting price requires annual billing
  • No free plan and only a seven-day trial
  • Support is documentation-based, without 24/7 coverage

• 3CX9.0/10 · Free plan · paid from $300/yr

  A flexible PBX with broad clients, visual call flows, integrations and self-hosted deployment.

  Visit 3CXFull verdict →
• Aircall7.4/10 · From $30/user/mo (annual) · 7-day trial

  Integration-rich call management for sales and support, with higher entry pricing.

  Visit AircallFull verdict →