3CX vs Aircall

3CX9.3Visit Aircall8.7Visit

Higher score 3CX #1 in Call Management system 9.3/10 Free plan Free plan✓ 0 of 4 features Visit 3CX

vs

Aircall #4 in Call Management system 8.7/10 7-day trial Free trial✓ 0 of 4 features Visit Aircall

• 3CX fits best

  Teams wanting a flexible, full-featured PBX

• Aircall fits best

  Sales and support teams centered on CRM integrations

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Side by side

Feature	3CX 9.3/10 Visit ↗	Aircall 8.7/10 Visit ↗
At a glance
Editor score	9.3	8.7
Ranking	#1 in Call Management system	#4 in Call Management system
Best for	Teams wanting a flexible, full-featured PBX	Sales and support teams centered on CRM integrations
Pricing model	Free plan + paid	Paid
Starting price	$300/yr	$30/user/mo
Free plan	✓ (best)	—
Free trial	—	7 days
Deployment	Cloud, Self-hosted, Desktop, Mobile	Cloud, Desktop, Mobile, Browser extension
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, iOS, Android, Chrome extension
Support	Community, Docs	Docs
Integrations	10 integrations	250+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features 3CX 0/4 · Aircall 0/4
Call queues	Not checked yet	Not checked yet
IVR	Not checked yet	Not checked yet
Call recording	Not checked yet	Not checked yet
Call analytics & reports	Not checked yet	Not checked yet
Specs
Call routing	Not checked yet	Custom
Supported channels	Not checked yet	Not checked yet
Our review
Pros	Free edition supports up to 10 users and 4 simultaneous calls Visual call-flow tools, queues, recording and transcription Cloud or self-hosted deployment across web, desktop and mobile	250+ CRM, help-desk, productivity, and API integrations Skill- and time-based routing with IVR, recording, and monitoring Desktop, web, mobile, and Chrome apps with SMS/MMS
Cons	Free plan is limited to 10 users and 4 simultaneous calls Basic supports up to 40 extensions and 8 simultaneous calls Support channels are community and documentation	$30 per-user starting price requires annual billing No free plan and only a seven-day trial Support is documentation-based, without 24/7 coverage
Our verdict	3CX is a business communications platform built around an IP phone system for small businesses, mid-market organizations, enterprises and contact centers. It combines phone, video, chat and contact-center functions with auto-attendants,… Read the review →	Aircall is a cloud-based business phone system for sales and customer-support teams. It provides virtual local, toll-free, mobile, and international numbers; IVR menus; skill- and time-based routing; call recording and conferencing; SMS… Read the review →

Strengths and trade-offs

• 3CX — where it wins

  • Free edition supports up to 10 users and 4 simultaneous calls
  • Visual call-flow tools, queues, recording and transcription
  • Cloud or self-hosted deployment across web, desktop and mobile

  Where it doesn't

  • Free plan is limited to 10 users and 4 simultaneous calls
  • Basic supports up to 40 extensions and 8 simultaneous calls
  • Support channels are community and documentation

• Aircall — where it wins

  • 250+ CRM, help-desk, productivity, and API integrations
  • Skill- and time-based routing with IVR, recording, and monitoring
  • Desktop, web, mobile, and Chrome apps with SMS/MMS

  Where it doesn't

  • $30 per-user starting price requires annual billing
  • No free plan and only a seven-day trial
  • Support is documentation-based, without 24/7 coverage

• 3CX9.3/10 · Free plan

  A flexible PBX with broad clients, visual call flows, integrations and self-hosted deployment.

  Visit 3CXFull verdict →
• Aircall8.7/10 · 7-day trial

  Integration-rich call management for sales and support, with higher entry pricing.

  Visit AircallFull verdict →