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Head-to-head · Call Management system

3CX vs GoTo Connect

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score 3CX #1 in Call Management system 9.3/10 Free plan Free plan✓ 0 of 4 features Visit 3CX
GoTo Connect #2 in Call Management system 9.1/10 Pricing on request ✓ 0 of 4 features Visit GoTo Connect

3CX leads on 1 check, GoTo Connect on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest score3CX · 9.3/10
  • Free planonly 3CX

3CX scores higher on our rubric for call management system: 9.3 against 9.1 out of 10; our editors rank them #1 and #2.

3CX offers free plan; GoTo Connect doesn't.

3CX is the better fit for teams wanting a flexible, full-featured PBX. GoTo Connect is the better fit for organizations needing managed calling and 24/7 support.

  • 3CX fits best

    Teams wanting a flexible, full-featured PBX

  • GoTo Connect fits best

    Organizations needing managed calling and 24/7 support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature 3CX 9.3/10 Visit ↗ GoTo Connect 9.1/10 Visit ↗
At a glance
Editor score 9.3 9.1
Ranking #1 in Call Management system #2 in Call Management system
Best for Teams wanting a flexible, full-featured PBX Organizations needing managed calling and 24/7 support
Pricing model Free plan + paid Paid
Starting price $300/yr —
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Self-hosted, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, Linux, iOS, Android Web, Windows, macOS, iOS, Android
Integrations 10 integrations 9 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features 3CX 0/4 · GoTo Connect 0/4
Call queues Not checked yet Not checked yet
IVR Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Call analytics & reports Not checked yet Not checked yet
Specs
Call routing Not checked yet Custom
Supported channels Not checked yet Not checked yet
Our review
Pros
  • Free edition supports up to 10 users and 4 simultaneous calls
  • Visual call-flow tools, queues, recording and transcription
  • Cloud or self-hosted deployment across web, desktop and mobile
  • Visual dial plans, queues, and auto attendants shape call handling.
  • Works across web, desktop, and mobile, including iOS and Android.
  • 24/7 support, CRM integrations, and AI call summaries are available.
Cons
  • Free plan is limited to 10 users and 4 simultaneous calls
  • Basic supports up to 40 extensions and 8 simultaneous calls
  • Support channels are community and documentation
  • Pricing is provided through sales-led quotes rather than listed rates.
  • Advanced features such as AI-driven handling require higher-tier plans.
  • Contact Center features are aimed at teams needing dedicated agent tools.
Our verdict

3CX is a business communications platform built around an IP phone system for small businesses, mid-market organizations, enterprises and contact centers. It combines phone, video, chat and contact-center functions with auto-attendants,…

Read the review →

GoTo Connect combines cloud telephony with video meetings, team messaging, voicemail, call routing, analytics, and CRM integrations. Its Phone System plan includes customizable dial plans, unlimited auto attendants and call queues, apps…

Read the review →
  1. 3CXCall Management system 9.3Free plan
  2. GoTo ConnectCall Management system 9.1Pricing on request

Strengths and trade-offs

  • 3CX — where it wins

    • Free edition supports up to 10 users and 4 simultaneous calls
    • Visual call-flow tools, queues, recording and transcription
    • Cloud or self-hosted deployment across web, desktop and mobile

    Where it doesn't

    • Free plan is limited to 10 users and 4 simultaneous calls
    • Basic supports up to 40 extensions and 8 simultaneous calls
    • Support channels are community and documentation

  • GoTo Connect — where it wins

    • Visual dial plans, queues, and auto attendants shape call handling.
    • Works across web, desktop, and mobile, including iOS and Android.
    • 24/7 support, CRM integrations, and AI call summaries are available.

    Where it doesn't

    • Pricing is provided through sales-led quotes rather than listed rates.
    • Advanced features such as AI-driven handling require higher-tier plans.
    • Contact Center features are aimed at teams needing dedicated agent tools.
  • 3CX9.3/10 · Free plan

    A flexible PBX with broad clients, visual call flows, integrations and self-hosted deployment.

    Visit 3CXFull verdict →
  • GoTo Connect9.1/10 · Pricing on request

    A managed business phone system with flexible call flows and round-the-clock support.

    Visit GoTo ConnectFull verdict →

More comparisons

All call management system comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update