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Head-to-head · Professional Services CRM Software

Microsoft Dynamics 365 Sales vs Creatio Sales

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Microsoft Dynamics 365 Sales #7 in Professional Services CRM Software 8.7/10 From $65/user/mo (annual) · 30-day trial Free trial✓ 1 of 5 features Visit Microsoft
Creatio Sales #8 in Professional Services CRM Software 8.6/10 14-day trial Free trial✓ 3 of 5 features Visit Creatio Sales

Microsoft Dynamics 365 Sales leads on 0 checks, Creatio Sales on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreMicrosoft Dynamics 365 Sales · 8.7/10
  • Free trialboth
  • Most featuresCreatio Sales · 3 of 5

Microsoft Dynamics 365 Sales scores higher on our rubric for professional services crm software: 8.7 against 8.6 out of 10; our editors rank them #7 and #8.

Microsoft Dynamics 365 Sales is the better fit for microsoft-centric enterprise sales teams. Creatio Sales is the better fit for teams needing no-code sales automation.

  • Microsoft Dynamics 365 Sales fits best

    Microsoft-centric enterprise sales teams

  • Creatio Sales fits best

    Teams needing no-code sales automation

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Microsoft Dynamics 365 Sales 8.7/10 Visit ↗ Creatio Sales 8.6/10 Visit ↗
At a glance
Editor score 8.7 8.6
Ranking #7 in Professional Services CRM Software #8 in Professional Services CRM Software
Best for Microsoft-centric enterprise sales teams Teams needing no-code sales automation
Pricing model Paid Paid
Starting price $65/user/mo 14-day trial
Free plan — —
Free trial 30 days 14 days
Free trial length 30 days 14 days
Deployment Cloud, Mobile Cloud, Self-hosted, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Tickets, Community, Docs Email, Phone, Community, Docs · 24/7
Integrations 10 integrations 4 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Microsoft Dynamics 365 Sales 1/5 · Creatio Sales 3/5
Lead capture Not checked yet ✓ (best)
Proposal management Not checked yet ✓ (best)
Client portal Not checked yet Not checked yet
Email sync ✓ ✓
Project tracking Not checked yet Not checked yet
Specs
Workflow automation Not checked yet Advanced
Our review
Pros
  • Microsoft 365, Exchange, Teams, and Power BI integration
  • Forecasting, predictive scoring, and conversation intelligence
  • Copilot, autonomous agents, and mobile apps for iOS and Android
  • Covers lead nurturing, pipelines, quotes, forecasting, and territories
  • No-code customization supports workflows and applications
  • Cloud, self-hosted, web, iOS, and Android deployment options
Cons
  • Annual pricing starts at $65 per user per month
  • Advanced AI and sales intelligence require higher-priced editions
  • Microsoft-centered ecosystem may not suit smaller service firms
  • No free plan is available
  • Integration coverage centers on Microsoft and email protocols
  • The published plan structure requires selecting a platform plan
Our verdict

Microsoft Dynamics 365 Sales is a cloud CRM application for sales organizations and professional services teams managing accounts, contacts, leads, opportunities, quotes, orders, invoices, campaigns, forecasts, and customer interactions.…

Read the review →

Creatio Sales is an AI-enabled CRM for organizations managing customer data, leads, opportunities, sales activities, quotes, orders, forecasting, and partner relationships. It is designed for mid-market and enterprise teams that need more…

Read the review →
  1. Microsoft Dynamics 365 SalesProfessional Services CRM Software 8.7From $65/user/mo (annual) · 30-day trial
  2. Creatio SalesProfessional Services CRM Software 8.614-day trial

Strengths and trade-offs

  • Microsoft Dynamics 365 Sales — where it wins

    • Microsoft 365, Exchange, Teams, and Power BI integration
    • Forecasting, predictive scoring, and conversation intelligence
    • Copilot, autonomous agents, and mobile apps for iOS and Android

    Where it doesn't

    • Annual pricing starts at $65 per user per month
    • Advanced AI and sales intelligence require higher-priced editions
    • Microsoft-centered ecosystem may not suit smaller service firms

  • Creatio Sales — where it wins

    • Covers lead nurturing, pipelines, quotes, forecasting, and territories
    • No-code customization supports workflows and applications
    • Cloud, self-hosted, web, iOS, and Android deployment options

    Where it doesn't

    • No free plan is available
    • Integration coverage centers on Microsoft and email protocols
    • The published plan structure requires selecting a platform plan
  • Microsoft Dynamics 365 Sales8.7/10 · From $65/user/mo (annual) · 30-day trial

    A Microsoft-centered CRM with forecasting, AI, agents, and broad sales management tools.

    Visit MicrosoftFull verdict →
  • Creatio Sales8.6/10 · 14-day trial

    A strong fit for teams that want no-code automation across complex sales processes.

    Visit Creatio SalesFull verdict →

More comparisons

All professional services CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update