ManageEngine ServiceDesk Plus vs Zabbix

ManageEngine ServiceDesk Plus8.9Visit Zabbix8.7Visit

Higher score ManageEngine ServiceDesk Plus #5 in Enterprise IT Management Software 8.9/10 Free plan · 30-day trial Free planFree trial✓ 0 of 6 features Visit ManageEngine

vs

Zabbix #7 in Enterprise IT Management Software 8.7/10 Free plan Free plan✓ 0 of 6 features Visit Zabbix

• ManageEngine ServiceDesk Plus fits best

  IT teams needing affordable service-desk foundations

• Zabbix fits best

  Teams monitoring varied infrastructure across environments

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	ManageEngine ServiceDesk Plus 8.9/10 Visit ↗	Zabbix 8.7/10 Visit ↗
At a glance
Editor score	8.9	8.7
Ranking	#5 in Enterprise IT Management Software	#7 in Enterprise IT Management Software
Best for	IT teams needing affordable service-desk foundations	Teams monitoring varied infrastructure across environments
Pricing model	Free plan + paid	Free plan + paid
Starting price	$13/user/mo	€245/mo
Free plan	✓	✓
Free trial	30 days	—
Deployment	Cloud, Self-hosted, Mobile	Cloud, Self-hosted
Platforms	Web, Windows, Linux, macOS, iOS, Android	Web, Linux, Windows, macOS
Support	Phone, Email	Email, Phone, Tickets, Community, Docs · 24/7
Integrations	15 integrations	12 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 0/6 · Zabbix 0/6
Endpoint management	Not checked yet	Not checked yet
Patch management	Not checked yet	Not checked yet
Asset discovery	Not checked yet	Not checked yet
Service desk	Not checked yet	Not checked yet
Identity and access	Not checked yet	Not checked yet
Automation workflows	Not checked yet	Not checked yet
Specs
Deployment model	Not checked yet	Hybrid
Our review
Pros	Free Standard edition supports up to five technicians. Incident handling, self-service, knowledge base, SLAs, and approvals. Professional and Enterprise add asset management and broader service features.	Monitors devices, cloud services, containers, VMs, databases, and applications Combines discovery, configurable alerts, dashboards, maps, and log collection Free open-source software supports an unlimited number of hosts
Cons	Asset management starts with Professional at $27 per technician monthly. Change management and projects require Enterprise at $67 per technician monthly. No 24/7 support; support channels are phone and email.	Implementation and ongoing administration may require substantial IT effort Paid subscriptions add support rather than software features Higher-tier subscription prices are not specified here
Our verdict	ManageEngine ServiceDesk Plus brings incident and request management, self-service, knowledge base, SLA handling, approvals, and reporting into a service desk for IT teams and departments such as HR, facilities, and finance. It is aimed at… Read the review →	Zabbix is an open-source IT monitoring platform for teams that need visibility across varied infrastructure, from network devices and operating systems to cloud services, containers, virtual machines, databases, applications, and services.… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard edition supports up to five technicians.
  • Incident handling, self-service, knowledge base, SLAs, and approvals.
  • Professional and Enterprise add asset management and broader service features.

  Where it doesn't

  • Asset management starts with Professional at $27 per technician monthly.
  • Change management and projects require Enterprise at $67 per technician monthly.
  • No 24/7 support; support channels are phone and email.

• Zabbix — where it wins

  • Monitors devices, cloud services, containers, VMs, databases, and applications
  • Combines discovery, configurable alerts, dashboards, maps, and log collection
  • Free open-source software supports an unlimited number of hosts

  Where it doesn't

  • Implementation and ongoing administration may require substantial IT effort
  • Paid subscriptions add support rather than software features
  • Higher-tier subscription prices are not specified here

• ManageEngine ServiceDesk Plus8.9/10 · Free plan · 30-day trial

  An affordable service desk with a free edition and paid tiers that add asset and change management.

  Visit ManageEngineFull verdict →
• Zabbix8.7/10 · Free plan

  Broad infrastructure visibility with free core software and paid support subscriptions.

  Visit ZabbixFull verdict →