OpenText SMAX vs Zabbix

OSOpenText SMAX9.1Visit Zabbix8.7Visit

Higher score OS OpenText SMAX #3 in Enterprise IT Management Software 9.1/10 Pricing on request · 14-day trial Free trial✓ 0 of 6 features Visit OpenText

vs

Zabbix #7 in Enterprise IT Management Software 8.7/10 Free plan Free plan✓ 0 of 6 features Visit Zabbix

• OpenText SMAX fits best

  Enterprises needing configurable ITIL service management

• Zabbix fits best

  Teams monitoring varied infrastructure across environments

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Side by side

Feature	OSOpenText SMAX 9.1/10 Visit ↗	Zabbix 8.7/10 Visit ↗
At a glance
Editor score	9.1	8.7
Ranking	#3 in Enterprise IT Management Software	#7 in Enterprise IT Management Software
Best for	Enterprises needing configurable ITIL service management	Teams monitoring varied infrastructure across environments
Pricing model	Paid	Free plan + paid
Starting price	—	€245/mo
Free plan	—	✓ (best)
Free trial	14 days	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, Linux, Windows, macOS
Support	Docs	Email, Phone, Tickets, Community, Docs · 24/7
Integrations	5 integrations	12 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features OpenText SMAX 0/6 · Zabbix 0/6
Endpoint management	Not checked yet	Not checked yet
Patch management	Not checked yet	Not checked yet
Asset discovery	Not checked yet	Not checked yet
Service desk	Not checked yet	Not checked yet
Identity and access	Not checked yet	Not checked yet
Automation workflows	Not checked yet	Not checked yet
Specs
Deployment model	Not checked yet	Hybrid
Our review
Pros	Covers core ITIL processes, including incident, change, problem, and release management Codeless workflow configuration, automation, and native CMDB support Cloud or self-hosted deployment with Android and iOS apps	Monitors devices, cloud services, containers, VMs, databases, and applications Combines discovery, configurable alerts, dashboards, maps, and log collection Free open-source software supports an unlimited number of hosts
Cons	Pricing requires contacting sales No permanent free plan; the hosted trial lasts 14 days The documented support channel is limited to documentation	Implementation and ongoing administration may require substantial IT effort Paid subscriptions add support rather than software features Higher-tier subscription prices are not specified here
Our verdict	OpenText SMAX, now presented as OpenText Service Management, brings IT service workflows, configuration management, and related enterprise service processes into one suite. Its ITIL-aligned scope includes incident, problem, change,… Read the review →	Zabbix is an open-source IT monitoring platform for teams that need visibility across varied infrastructure, from network devices and operating systems to cloud services, containers, virtual machines, databases, applications, and services.… Read the review →

Strengths and trade-offs

• OpenText SMAX — where it wins

  • Covers core ITIL processes, including incident, change, problem, and release management
  • Codeless workflow configuration, automation, and native CMDB support
  • Cloud or self-hosted deployment with Android and iOS apps

  Where it doesn't

  • Pricing requires contacting sales
  • No permanent free plan; the hosted trial lasts 14 days
  • The documented support channel is limited to documentation

• Zabbix — where it wins

  • Monitors devices, cloud services, containers, VMs, databases, and applications
  • Combines discovery, configurable alerts, dashboards, maps, and log collection
  • Free open-source software supports an unlimited number of hosts

  Where it doesn't

  • Implementation and ongoing administration may require substantial IT effort
  • Paid subscriptions add support rather than software features
  • Higher-tier subscription prices are not specified here

• OSOpenText SMAX9.1/10 · Pricing on request · 14-day trial

  A configurable ITIL-aligned suite for teams managing service, change, and asset workflows.

  Visit OpenTextFull verdict →
• Zabbix8.7/10 · Free plan

  Broad infrastructure visibility with free core software and paid support subscriptions.

  Visit ZabbixFull verdict →