ServiceNow ITSM vs Zabbix

ServiceNow ITSM9.4Visit Zabbix8.7Visit

Higher score ServiceNow ITSM #1 in Enterprise IT Management Software 9.4/10 Pricing on request ✓ 0 of 6 features Visit ServiceNow

vs

Zabbix #7 in Enterprise IT Management Software 8.7/10 Free plan Free plan✓ 0 of 6 features Visit Zabbix

• ServiceNow ITSM fits best

  Enterprises prioritizing incident and ITSM workflows

• Zabbix fits best

  Teams monitoring varied infrastructure across environments

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Side by side

Feature	ServiceNow ITSM 9.4/10 Visit ↗	Zabbix 8.7/10 Visit ↗
At a glance
Editor score	9.4	8.7
Ranking	#1 in Enterprise IT Management Software	#7 in Enterprise IT Management Software
Best for	Enterprises prioritizing incident and ITSM workflows	Teams monitoring varied infrastructure across environments
Pricing model	Paid	Free plan + paid
Starting price	—	€245/mo
Free plan	—	✓ (best)
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, Linux, Windows, macOS
Support	Docs	Email, Phone, Tickets, Community, Docs · 24/7
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ServiceNow ITSM 0/6 · Zabbix 0/6
Endpoint management	Not checked yet	Not checked yet
Patch management	Not checked yet	Not checked yet
Asset discovery	Not checked yet	Not checked yet
Service desk	Not checked yet	Not checked yet
Identity and access	Not checked yet	Not checked yet
Automation workflows	Not checked yet	Not checked yet
Specs
Deployment model	Not checked yet	Hybrid
Our review
Pros	Routes incidents through intake, assignment, prioritization, and resolution workflows Advanced adds major incident, on-call, change, and problem management Connects employee self-service across portal, chat, and mobile channels	Monitors devices, cloud services, containers, VMs, databases, and applications Combines discovery, configurable alerts, dashboards, maps, and log collection Free open-source software supports an unlimited number of hosts
Cons	Pricing requires a custom quote through sales On-call management is not included in ITSM Foundation Its focus is ITSM rather than broad endpoint operations	Implementation and ongoing administration may require substantial IT effort Paid subscriptions add support rather than software features Higher-tier subscription prices are not specified here
Our verdict	ServiceNow ITSM brings incidents, service requests, changes, and problems into shared IT workflows. It is aimed at mid-market and enterprise IT organizations that want to coordinate service delivery, employee self-service, and incident… Read the review →	Zabbix is an open-source IT monitoring platform for teams that need visibility across varied infrastructure, from network devices and operating systems to cloud services, containers, virtual machines, databases, applications, and services.… Read the review →

Strengths and trade-offs

• ServiceNow ITSM — where it wins

  • Routes incidents through intake, assignment, prioritization, and resolution workflows
  • Advanced adds major incident, on-call, change, and problem management
  • Connects employee self-service across portal, chat, and mobile channels

  Where it doesn't

  • Pricing requires a custom quote through sales
  • On-call management is not included in ITSM Foundation
  • Its focus is ITSM rather than broad endpoint operations

• Zabbix — where it wins

  • Monitors devices, cloud services, containers, VMs, databases, and applications
  • Combines discovery, configurable alerts, dashboards, maps, and log collection
  • Free open-source software supports an unlimited number of hosts

  Where it doesn't

  • Implementation and ongoing administration may require substantial IT effort
  • Paid subscriptions add support rather than software features
  • Higher-tier subscription prices are not specified here

• ServiceNow ITSM9.4/10 · Pricing on request

  A workflow-based ITSM suite for organizations focused on service delivery and incident response.

  Visit ServiceNowFull verdict →
• Zabbix8.7/10 · Free plan

  Broad infrastructure visibility with free core software and paid support subscriptions.

  Visit ZabbixFull verdict →