ServiceNow ITSM vs ManageEngine Endpoint Central

ServiceNow ITSM9.4Visit ManageEngine Endpoint Central9.3Visit

Higher score ServiceNow ITSM #1 in Enterprise IT Management Software 9.4/10 Pricing on request ✓ 0 of 6 features Visit ServiceNow

vs

ManageEngine Endpoint Central #2 in Enterprise IT Management Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 1 of 6 features Visit site

• ServiceNow ITSM fits best

  Enterprises prioritizing incident and ITSM workflows

• ManageEngine Endpoint Central fits best

  Teams needing broad endpoint management at scale

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Side by side

Feature	ServiceNow ITSM 9.4/10 Visit ↗	ManageEngine Endpoint Central 9.3/10 Visit ↗
At a glance
Editor score	9.4	9.3
Ranking	#1 in Enterprise IT Management Software	#2 in Enterprise IT Management Software
Best for	Enterprises prioritizing incident and ITSM workflows	Teams needing broad endpoint management at scale
Pricing model	Paid	Free plan + paid
Starting price	—	$795/device/yr
Free plan	—	✓ (best)
Free trial	—	30 days
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Docs	Email, Phone, Tickets, Community, Docs · 24/7
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ServiceNow ITSM 0/6 · ManageEngine Endpoint Central 1/6
Endpoint management	Not checked yet	Not checked yet
Patch management	Not checked yet	✓ (best)
Asset discovery	Not checked yet	Not checked yet
Service desk	Not checked yet	Not checked yet
Identity and access	Not checked yet	Not checked yet
Automation workflows	Not checked yet	Not checked yet
Specs
Deployment model	Not checked yet	Hybrid
Our review
Pros	Routes incidents through intake, assignment, prioritization, and resolution workflows Advanced adds major incident, on-call, change, and problem management Connects employee self-service across portal, chat, and mobile channels	Combines patching, deployment, inventory, remediation, imaging, and MDM Available as cloud software or self-hosted deployment REST APIs and 14 integrations connect service and security tools
Cons	Pricing requires a custom quote through sales On-call management is not included in ITSM Foundation Its focus is ITSM rather than broad endpoint operations	Free Edition is limited to 25 devices Paid pricing is based on 50-endpoint blocks 24/7 support is presented as a premium service
Our verdict	ServiceNow ITSM brings incidents, service requests, changes, and problems into shared IT workflows. It is aimed at mid-market and enterprise IT organizations that want to coordinate service delivery, employee self-service, and incident… Read the review →	ManageEngine Endpoint Central is a unified endpoint management and security platform for teams managing servers, desktops, laptops, smartphones, tablets, and other devices. Its central console covers operating-system and third-party… Read the review →

Strengths and trade-offs

• ServiceNow ITSM — where it wins

  • Routes incidents through intake, assignment, prioritization, and resolution workflows
  • Advanced adds major incident, on-call, change, and problem management
  • Connects employee self-service across portal, chat, and mobile channels

  Where it doesn't

  • Pricing requires a custom quote through sales
  • On-call management is not included in ITSM Foundation
  • Its focus is ITSM rather than broad endpoint operations

• ManageEngine Endpoint Central — where it wins

  • Combines patching, deployment, inventory, remediation, imaging, and MDM
  • Available as cloud software or self-hosted deployment
  • REST APIs and 14 integrations connect service and security tools

  Where it doesn't

  • Free Edition is limited to 25 devices
  • Paid pricing is based on 50-endpoint blocks
  • 24/7 support is presented as a premium service

• ServiceNow ITSM9.4/10 · Pricing on request

  A workflow-based ITSM suite for organizations focused on service delivery and incident response.

  Visit ServiceNowFull verdict →
• ManageEngine Endpoint Central9.3/10 · Free plan · 30-day trial

  Broad endpoint control with flexible deployment, integrations, and a free 25-device edition.

  Visit siteFull verdict →