OpenText SMAX vs Checkmk

OSOpenText SMAX9.1Visit Checkmk9.0Visit

Higher score OS OpenText SMAX #3 in Enterprise IT Management Software 9.1/10 Pricing on request · 14-day trial Free trial✓ 0 of 6 features Visit OpenText

vs

Checkmk #4 in Enterprise IT Management Software 9.0/10 Free plan · 30-day trial Free planFree trial✓ 0 of 6 features Visit Checkmk

• OpenText SMAX fits best

  Enterprises needing configurable ITIL service management

• Checkmk fits best

  Teams wanting broad infrastructure monitoring

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	OSOpenText SMAX 9.1/10 Visit ↗	Checkmk 9.0/10 Visit ↗
At a glance
Editor score	9.1	9.0
Ranking	#3 in Enterprise IT Management Software	#4 in Enterprise IT Management Software
Best for	Enterprises needing configurable ITIL service management	Teams wanting broad infrastructure monitoring
Pricing model	Paid	Free plan + paid
Starting price	—	€190/mo
Free plan	—	✓ (best)
Free trial	14 days	30 days
Free trial length	14 days	30 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, Linux, Windows
Support	Docs	Community, Tickets, Docs
Integrations	5 integrations	2,000+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features OpenText SMAX 0/6 · Checkmk 0/6
Endpoint management	Not checked yet	Not checked yet
Patch management	Not checked yet	Not checked yet
Asset discovery	Not checked yet	Not checked yet
Service desk	Not checked yet	Not checked yet
Identity and access	Not checked yet	Not checked yet
Automation workflows	Not checked yet	Not checked yet
Specs
Deployment model	Not checked yet	Hybrid
Our review
Pros	Covers core ITIL processes, including incident, change, problem, and release management Codeless workflow configuration, automation, and native CMDB support Cloud or self-hosted deployment with Android and iOS apps	Monitors servers, networks, VMs, cloud services, Kubernetes, and containers Community edition includes 2,000+ pre-built integrations Offers both self-hosted editions and managed SaaS monitoring
Cons	Pricing requires contacting sales No permanent free plan; the hosted trial lasts 14 days The documented support channel is limited to documentation	Monitoring focus is narrower than unified IT operations suites Paid self-hosted tiers require a custom quote Cloud and self-hosted plans differ in billing and availability terms
Our verdict	OpenText SMAX, now presented as OpenText Service Management, brings IT service workflows, configuration management, and related enterprise service processes into one suite. Its ITIL-aligned scope includes incident, problem, change,… Read the review →	Checkmk monitors infrastructure and services across servers, networks, virtual machines, cloud services, containers, and applications. It collects host and service states and metrics through agents, APIs, and agentless protocols, then… Read the review →

Strengths and trade-offs

• OpenText SMAX — where it wins

  • Covers core ITIL processes, including incident, change, problem, and release management
  • Codeless workflow configuration, automation, and native CMDB support
  • Cloud or self-hosted deployment with Android and iOS apps

  Where it doesn't

  • Pricing requires contacting sales
  • No permanent free plan; the hosted trial lasts 14 days
  • The documented support channel is limited to documentation

• Checkmk — where it wins

  • Monitors servers, networks, VMs, cloud services, Kubernetes, and containers
  • Community edition includes 2,000+ pre-built integrations
  • Offers both self-hosted editions and managed SaaS monitoring

  Where it doesn't

  • Monitoring focus is narrower than unified IT operations suites
  • Paid self-hosted tiers require a custom quote
  • Cloud and self-hosted plans differ in billing and availability terms

• OSOpenText SMAX9.1/10 · Pricing on request · 14-day trial

  A configurable ITIL-aligned suite for teams managing service, change, and asset workflows.

  Visit OpenTextFull verdict →
• Checkmk9.0/10 · Free plan · 30-day trial

  Broad infrastructure coverage with self-hosted and managed SaaS options.

  Visit CheckmkFull verdict →