Checkmk vs ManageEngine ServiceDesk Plus

Checkmk9.0Visit ManageEngine ServiceDesk Plus8.9Visit

Higher score Checkmk #4 in Enterprise IT Management Software 9.0/10 Free plan · 30-day trial Free planFree trial✓ 0 of 6 features Visit Checkmk

vs

ManageEngine ServiceDesk Plus #5 in Enterprise IT Management Software 8.9/10 Free plan · 30-day trial Free planFree trial✓ 0 of 6 features Visit ManageEngine

• Checkmk fits best

  Teams wanting broad infrastructure monitoring

• ManageEngine ServiceDesk Plus fits best

  IT teams needing affordable service-desk foundations

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Side by side

Feature	Checkmk 9.0/10 Visit ↗	ManageEngine ServiceDesk Plus 8.9/10 Visit ↗
At a glance
Editor score	9.0	8.9
Ranking	#4 in Enterprise IT Management Software	#5 in Enterprise IT Management Software
Best for	Teams wanting broad infrastructure monitoring	IT teams needing affordable service-desk foundations
Pricing model	Free plan + paid	Free plan + paid
Starting price	€190/mo	$13/user/mo
Free plan	✓	✓
Free trial	30 days	30 days
Free trial length	30 days	30 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted, Mobile
Platforms	Web, Linux, Windows	Web, Windows, Linux, macOS, iOS, Android
Support	Community, Tickets, Docs	Phone, Email
Compliance	ISO 27001, SOC 2, SSO/SAML, 2FA	SSO/SAML
Integrations	2,000+ integrations	15 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Checkmk 0/6 · ManageEngine ServiceDesk Plus 0/6
Endpoint management	Not checked yet	Not checked yet
Patch management	Not checked yet	Not checked yet
Asset discovery	Not checked yet	Not checked yet
Service desk	Not checked yet	Not checked yet
Identity and access	Not checked yet	Not checked yet
Automation workflows	Not checked yet	Not checked yet
Specs
Deployment model	Hybrid	Not checked yet
Our review
Pros	Monitors servers, networks, VMs, cloud services, Kubernetes, and containers Community edition includes 2,000+ pre-built integrations Offers both self-hosted editions and managed SaaS monitoring	Free Standard edition supports up to five technicians. Incident handling, self-service, knowledge base, SLAs, and approvals. Professional and Enterprise add asset management and broader service features.
Cons	Monitoring focus is narrower than unified IT operations suites Paid self-hosted tiers require a custom quote Cloud and self-hosted plans differ in billing and availability terms	Asset management starts with Professional at $27 per technician monthly. Change management and projects require Enterprise at $67 per technician monthly. No 24/7 support; support channels are phone and email.
Our verdict	Checkmk monitors infrastructure and services across servers, networks, virtual machines, cloud services, containers, and applications. It collects host and service states and metrics through agents, APIs, and agentless protocols, then… Read the review →	ManageEngine ServiceDesk Plus brings incident and request management, self-service, knowledge base, SLA handling, approvals, and reporting into a service desk for IT teams and departments such as HR, facilities, and finance. It is aimed at… Read the review →

Strengths and trade-offs

• Checkmk — where it wins

  • Monitors servers, networks, VMs, cloud services, Kubernetes, and containers
  • Community edition includes 2,000+ pre-built integrations
  • Offers both self-hosted editions and managed SaaS monitoring

  Where it doesn't

  • Monitoring focus is narrower than unified IT operations suites
  • Paid self-hosted tiers require a custom quote
  • Cloud and self-hosted plans differ in billing and availability terms

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard edition supports up to five technicians.
  • Incident handling, self-service, knowledge base, SLAs, and approvals.
  • Professional and Enterprise add asset management and broader service features.

  Where it doesn't

  • Asset management starts with Professional at $27 per technician monthly.
  • Change management and projects require Enterprise at $67 per technician monthly.
  • No 24/7 support; support channels are phone and email.

• Checkmk9.0/10 · Free plan · 30-day trial

  Broad infrastructure coverage with self-hosted and managed SaaS options.

  Visit CheckmkFull verdict →
• ManageEngine ServiceDesk Plus8.9/10 · Free plan · 30-day trial

  An affordable service desk with a free edition and paid tiers that add asset and change management.

  Visit ManageEngineFull verdict →