ManageEngine ServiceDesk Plus vs iTop

ManageEngine ServiceDesk Plus9.3Visit iTop6.8Visit

Higher score ManageEngine ServiceDesk Plus #1 in IT Help Desk Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 7 of 7 features Visit site

vs

iTop #23 in IT Help Desk Software 6.8/10 Free plan Free plan✓ 6 of 7 features Visit iTop

• ManageEngine ServiceDesk Plus fits best

  Broad ITSM with strong value

• iTop fits best

  Free, self-hosted ITSM with CMDB depth

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Side by side

Feature	ManageEngine ServiceDesk Plus 9.3/10 Visit ↗	iTop 6.8/10 Visit ↗
At a glance
Editor score	9.3	6.8
Ranking	#1 in IT Help Desk Software	#23 in IT Help Desk Software
Best for	Broad ITSM with strong value	Free, self-hosted ITSM with CMDB depth
Pricing model	Free plan + paid	Free
Starting price	$13/user/mo	Free plan
Free plan	✓	✓
Free trial	30 days	—
Features ManageEngine ServiceDesk Plus 7/7 · iTop 6/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	✓ (best)	Not checked yet
Our review
Pros	Free Standard license for five technicians Asset management, CMDB, workflows, and automation span higher tiers Web, mobile, API, and self-hosted deployment options	Free Community edition with ticketing, SLAs, portal, and knowledge base Configurable CMDB supports assets, impact analysis, licenses, and warranties SSO, REST API, webhooks, reports, and integrations support larger workflows
Cons	Asset management starts with the Professional plan CMDB and project management require the Enterprise plan Pricing varies by edition, technician count, assets, and deployment model	Community is recommended for up to 10 agents Platform access centers on web, self-hosted, and API options Paid tiers divide service management by agent scale and operating model
Our verdict	ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It combines incident and service request management with a self-service portal, knowledge base, SLA management, reporting, service… Read the review →	iTop is an open-source IT service management and configuration management platform from Combodo. It is designed for IT teams, service desks, and organizations managing internal or multi-customer IT services. Its scope covers service… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard license for five technicians
  • Asset management, CMDB, workflows, and automation span higher tiers
  • Web, mobile, API, and self-hosted deployment options

  Where it doesn't

  • Asset management starts with the Professional plan
  • CMDB and project management require the Enterprise plan
  • Pricing varies by edition, technician count, assets, and deployment model

• iTop — where it wins

  • Free Community edition with ticketing, SLAs, portal, and knowledge base
  • Configurable CMDB supports assets, impact analysis, licenses, and warranties
  • SSO, REST API, webhooks, reports, and integrations support larger workflows

  Where it doesn't

  • Community is recommended for up to 10 agents
  • Platform access centers on web, self-hosted, and API options
  • Paid tiers divide service management by agent scale and operating model

• ManageEngine ServiceDesk Plus9.3/10 · Free plan · 30-day trial

  A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.

  Visit siteFull verdict →
• iTop6.8/10 · Free plan

  A free, self-hosted ITSM platform with broad service management and CMDB capabilities.

  Visit iTopFull verdict →